Monitoring & Drug-Testing Client Services Specialist

Recovery Monitoring Solutions LLC; Aurora (CO); On-site; USD 32,000 - 58,000; Full time

Job summary

Recovery Monitoring Solutions LLC seeks a detail–oriented technician to administer drug testing and install/manage electronic monitoring devices. The role includes customer service with agencies, scheduling, and daily equipment alerts.

You will create and maintain participant accounts, deliver reports on completion, non-compliance and payments, and administer urine analyses per protocol. Some travel may be required; a clean background is essential, and proficiency with Microsoft Office 365 is

Qualifications

• 6 months of customer service experience.
• Clean background.
• Some travel may be required.
• Ability to work under pressure and maintain composure.

Responsibilities

• Meet with clients to install, remove, or maintain the monitoring technologies.
• Schedules installation and maintenance appointments.
• Manages daily communication and equipment alerts.
• Creates participant accounts and tracks them, including payments.
• Delivers reports on completion, non-compliance and payments to supervising agencies.
• Administers Urine Analyses per protocol and chain of custody procedures.
• Manages daily communication with billing and maintenance teams.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Work under pressure

Tools

Microsoft Office 365

Job description

Recovery Monitoring Solutions LLC seeks a detail–oriented technician to administer drug testing and install/manage electronic monitoring devices. The role includes customer service with agencies, scheduling, and daily equipment alerts.

You will create and maintain participant accounts, deliver reports on completion, non-compliance and payments, and administer urine analyses per protocol. Some travel may be required; a clean background is essential, and proficiency with Microsoft Office 365 is