Field Services & Compliance Specialist

Recovery Monitoring Solutions; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Job summary

Recovery Monitoring Solutions in Denver, CO seeks a team member to administer drug testing and install/manage electronic monitoring equipment. You will handle client installations, service visits, and data management while providing reliable customer support.

Role may include both drug testing and electronic monitoring duties, with rotating assignments. Requires at least 6 months of customer service experience and a clean background, with some travel possible.

Qualifications

• 6 months of customer service experience
• Clean Background
• Some travel may be required

Responsibilities

• Meet with clients to install or service monitoring technologies and provide customer service.
• Schedule installation and maintenance appointments.
• Manage daily alerts and equipment communications.
• Create client accounts and track participants, including payments.
• Deliver reports to supervising agencies.
• Administer urine analyses per protocol (on job training).
• Coordinate billing and maintenance communications.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Education

High School

Tools

Microsoft Office 365

Job description

Recovery Monitoring Solutions in Denver, CO seeks a team member to administer drug testing and install/manage electronic monitoring equipment. You will handle client installations, service visits, and data management while providing reliable customer support.

Role may include both drug testing and electronic monitoring duties, with rotating assignments. Requires at least 6 months of customer service experience and a clean background, with some travel possible.