Client Services & Monitoring Technician

Recovery Monitoring Solutions; Centennial (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Recovery Monitoring Solutions in Centennial, CO is seeking a full-time position to administer drug testing and manage installation/maintenance of electronic monitoring devices, including alcohol and location monitoring. The role requires client interaction and accurate data handling.

The candidate will install equipment, schedule referrals and maintenance, and maintain communications with agencies while ensuring proper documentation and payments are tracked.

Qualifications

• 6 months of customer service experience.
• Clean Background.
• Some travel may be required.

Responsibilities

• Meet with clients to install, remove, or perform maintenance on monitoring technologies and provide customer service duties to clients and the agencies served.
• Schedules installation appointments for all new referrals and maintenance appointments.
• Manages daily communication and equipment alerts and maintenance items.
• Creates individual customer accounts and tracks participants as well as taking payments for services provided.
• Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies.
• Administers Urine Analyses samples per protocol and chain of custody procedures (on job training).
• Manages daily communication with billing and maintenance items.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Education

High School Diploma

Tools

Microsoft Office O365

Job description

Recovery Monitoring Solutions in Centennial, CO is seeking a full-time position to administer drug testing and manage installation/maintenance of electronic monitoring devices, including alcohol and location monitoring. The role requires client interaction and accurate data handling.

The candidate will install equipment, schedule referrals and maintenance, and maintain communications with agencies while ensuring proper documentation and payments are tracked.