Client Services Representative

Recovery Monitoring Solutions LLC; Corpus Christi (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Recovery Monitoring Solutions LLC is seeking a candidate to administer drug testing and install/manage electronic monitoring devices, including data management. The role involves taking assignments across drug testing and monitoring duties, with rotating duties as directed by management.

The position requires excellent customer service, strong organizational skills, and the ability to multitask in a fast-paced environment. Some travel may be required.

Qualifications

• At least 6 months of customer service experience.
• Ability to work under pressure with composure and a pleasant manner.
• Excellent interpersonal and organizational skills.
• Strong multitasking ability in a fast-paced environment with interruptions.
• Proficiency with Microsoft Office 365.

Responsibilities

• Meet with clients to install, remove, or maintain monitoring technologies.
• Schedule installation and maintenance appointments for referrals.
• Manage daily communications, equipment alerts, and maintenance items.
• Create customer accounts and track participants, including payments.
• Deliver reports on completion, non-compliance, and payments to agencies.
• Administer urine analyses per protocol and chain of custody.
• Coordinate with billing and maintenance staff.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Pressure management

Office software (Office 365)

Travel readiness

Tools

Microsoft Office 365

Job description

Individual is responsible for administering drug testing and responsible for installing and managing electronic device installation/maintenance/and data management to include alcohol monitoring and location monitoring. This candidate will be assigned a primary duty of either drug testing or electronic monitoring installation but will need to accept assignments to the other duties as needed (daily, weekly, or ad hoc) or as assigned on a rotating basis as directed my Management.ESSENTIAL FUNCTIONS:o Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.o Schedules installation appointments for all new referrals and maintenance appointments.o Manages daily communication and equipment alerts and maintenance items.o Creates individual customer accounts and tracks participants as well as taking payments for services provided.o Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies.o Administers Urine Analyses samples per protocol and chain of custody procedures (on job training)o Manages daily communication with billing and maintenance items.o 6 months of customer service experienceo Clean Backgroundo Some travel may be requiredKNOWLEDGE, SKILLS, ABILITIESo Must exhibit ability to work under pressure and maintain composure and pleasant mannero Excellent interpersonal and organizational skills required.o Prioritize tasks appropriately and complete in timely manner.o Ability to multitask and work in a fast-paced environment with multiple interruptions.o Proficient in Microsoft Office O365.o Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position