Customer Services Representative

Recovery Monitoring Solutions LLC; Weatherford (TX); On-site; USD 32,000 - 43,000; Full time

Job summary

Recovery Monitoring Solutions LLC seeks a versatile technician to administer drug testing and install/maintain electronic monitoring devices, including alcohol and location monitoring. The role rotates between duties as assigned by management, with some travel required and a strong focus on customer service and accurate data management.

You will schedule installations, manage alerts, create participant accounts, and deliver reports to supervising agencies.

Qualifications

• 6 months of customer service experience.
• Clean Background.

Responsibilities

• Install, remove, or perform maintenance on monitoring technologies and provide client service.
• Schedule installation and maintenance appointments for referrals.
• Manage daily equipment alerts and maintenance items.
• Create customer accounts and track participants, including payments.
• Deliver completion, non-compliance and payment reports to supervising agencies.
• Administer urine analyses per protocol and chain of custody procedures.
• Coordinate with billing/maintenance teams.
• Travel may be required.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Multitasking

Travel willingness

Tools

Microsoft Office 365

Job description

Individual is responsible for administering drug testing and responsible for installing and managing electronic device installation/maintenance/and data management to include alcohol monitoring and location monitoring. This candidate will be assigned a primary duty of either drug testing or electronic monitoring installation but will need to accept assignments to the other duties as needed (daily, weekly, or ad hoc) or as assigned on a rotating basis as directed my Management.ESSENTIAL FUNCTIONS:o Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.o Schedules installation appointments for all new referrals and maintenance appointments.o Manages daily communication and equipment alerts and maintenance items.o Creates individual customer accounts and tracks participants as well as taking payments for services provided.o Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies.o Administers Urine Analyses samples per protocol and chain of custody procedures (on job training)o Manages daily communication with billing and maintenance items.o 6 months of customer service experienceo Clean Backgroundo Some travel may be requiredKNOWLEDGE, SKILLS, ABILITIESo Must exhibit ability to work under pressure and maintain composure and pleasant mannero Excellent interpersonal and organizational skills required.o Prioritize tasks appropriately and complete in timely manner.o Ability to multitask and work in a fast-paced environment with multiple interruptions.o Proficient in Microsoft Office O365.o Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position