Client Services Representative

NVA General Practice; Durango (CO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid holidays

401K Retirement

Health, Dental, and Vision insurance

Health Savings Account

Pet Discounts

Paid Time Off (PTO)

Team events and other local social活动

Job summary

Riverview Animal Hospital in Durango, CO is hiring a Client Service Representative to greet clients, schedule appointments, process payments, and maintain a smooth front-desk flow.

Two+ years of customer service experience are required; veterinary hospital experience is a plus. You will answer phones and emails, relay medical information to clients, and support the daily operations. Pay ranges from $17–$19 per hour with a periodic paw bonus and benefits.

Qualifications

• Minimum of 2+ years of related customer service experience required.
• Veterinary hospital experience a plus.
• An employee in this position must have a sense of caring for animals and their owners.
• Professional communication skills

Responsibilities

• Assist with checking in clients/patients
• Answering phones
• Replying to client emails
• Relaying medical information to clients
• Generally assisting with the day-to-day operation of the hospital
• Communicating client concerns with the medical staff
• The base hourly range for this position is $17.00 - $19.00. Our pay ranges are primarily determined by role and level of responsibilities. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. This position is also eligible for a periodic bonus.
• Position eligible for a periodic paw bonus

Job description

Riverview Animal Hospital is Hiring

Best team in town - Never a dull day - Always learning something new

Opportunity to advance - Dogs and cats, all day every day

Do you thrive in a fast-paced environment? Are you a capable multi-tasker and able to prioritize effectively? Do you have solid computer-navigation and typing skills? Are you an effective communicator (both written and oral)? Does customer service fulfill you?

Client Service Representative Role Requirements

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 2+ years of related customer service experience required.

• Veterinary hospital experience a plus
• An employee in this position must have a sense of caring for animals and their owners
• Professional communication skills

Client Service Representative Responsibilities

• Assist with checking in clients/patients
• Answering phones
• Replying to client emails
• Relaying medical information to clients
• Generally assisting with the day-to-day operation of the hospital
• Communicating client concerns with the medical staff
• The base hourly range for this position is $17.00 - $19.00. Our pay ranges are primarily determined by role and level of responsibilities. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. This position is also eligible for a periodic bonus.
• Position eligible for a periodic paw bonus

Benefits

• Paid holidays
• 401K Retirement
• Health, Dental, and Vision insurance with a generous employer contribution
• Health Savings Account available
• Generous pet care benefits
• Paid Time Off (“PTO”)
• Pet Discounts
• Team events and other local social activities
• For qualified candidates; benefits may vary based on experience and full vs part time
• Accepting applications through 8/21/26