Client Services Rep – Call Center (Remote after 6mo)

Sonora Quest Laboratories / Laboratory Sciences of Arizona; Yakima (WA); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Job summary

Sonora Quest Laboratories / Laboratory Sciences of Arizona in Phoenix, AZ seeks a Client Services Representative for a day shift in a call center environment. The role starts at our corporate headquarters for the first six months, with potential to work from home after six months, in a fast-paced, patient-focused setting.

You will handle a high volume of incoming and outbound calls, assist physicians, patients, and staff, and maintain HIPAA privacy while meeting production targets.

Qualifications

• Minimum one year of customer service experience.
• Ability to multitask and manage confidential information.
• Strong organizational and communication skills.
• Experience with MS Office applications.

Responsibilities

• Handle high-volume incoming and outbound calls in a call center.
• Interact professionally with physicians, patients, and internal staff.
• Use available resources to resolve issues while protecting HIPAA information.
• Strive to exceed department metrics in a production environment.

Skills

Customer service

MS Office

Data entry

Multitasking

Phone skills

Education

High School Diploma

Job description

Sonora Quest Laboratories / Laboratory Sciences of Arizona in Phoenix, AZ seeks a Client Services Representative for a day shift in a call center environment. The role starts at our corporate headquarters for the first six months, with potential to work from home after six months, in a fast-paced, patient-focused setting.

You will handle a high volume of incoming and outbound calls, assist physicians, patients, and staff, and maintain HIPAA privacy while meeting production targets.