Arizona Phlebotomy Onboarding & Client Success Lead

Sonora Quest Laboratories / Laboratory Sciences of Arizona; Yakima (WA); On-site; USD 56,000 - 72,000; Full time

Job summary

Sonora Quest Laboratories / Laboratory Sciences of Arizona is seeking an experienced professional to support onboarding for new accounts, train clients, and drive quality initiatives across the state. You will educate customers, solve technical problems, and help ensure smooth adoption of our products and services.

The role involves on-site phlebotomy support, health screenings, and travel to multiple locations, including events with employer groups and professional teams.

Qualifications

• 3 years of experience in a clinical laboratory/phlebotomy.
• Valid state driver’s license and willingness for travel including overnight stays.
• DHS fingerprinting certification required or the ability to obtain it.
• Flexible hours and ability to work at multiple locations.
• Excellent data entry and computer knowledge; strong organizational skills.

Responsibilities

• Set up customers for onboarding success by implementing new accounts and educating customers.
• Provide on-site lab services and health screenings across employer groups and events.
• Train clients on product adoption, troubleshoot issues, and coordinate with Sales and other departments.
• Support statewide events and SQL-related activities to ensure smooth operations.

Skills

Phlebotomy

Customer service

Training

Travel

EMR platforms

Education

High School diploma

DHS Fingerprinting Certification

Tools

EMR platforms

LIS

Job description

Sonora Quest Laboratories / Laboratory Sciences of Arizona is seeking an experienced professional to support onboarding for new accounts, train clients, and drive quality initiatives across the state. You will educate customers, solve technical problems, and help ensure smooth adoption of our products and services.

The role involves on-site phlebotomy support, health screenings, and travel to multiple locations, including events with employer groups and professional teams.