Client Service Representative

Laboratory Sciences of Arizona; United States; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Overtime pay

Shift differential

Weekly incentives

Job summary

Banner Health in Phoenix, AZ is seeking a Client Services Representative for a day shift in a call center responsible for handling HIPAA-sensitive information and patient inquiries.

The role emphasizes delivering high-quality customer service, navigating multiple screens, and contributing to metric-driven performance in a fast-paced environment.

Qualifications

• High School Diploma required and a minimum of one year experience in customer service.
• Ability to multitask, manage confidential information, and synthesize data.
• Strong organizational and interpersonal communication skills.

Responsibilities

• Handle high-volume inbound and outbound calls in a call center environment.
• Deliver exceptional client customer service and resolve HIPAA-related inquiries.
• Navigate multiple screens, document interactions, and meet department metrics.

Skills

Customer service experience

MS Office

Multitasking

Communication skills

Data synthesis

Education

High School Diploma

Tools

MS Office

Job description

Primary City/State: Phoenix, Arizona Department Name: Client Services-Ref Lab Work Shift: Day Job Category: Administrative Services Work From Home after 6 months of hire! This position will work at our corporate headquarters in Phoenix for the first 6 months of employment – Crossroads: Washington St and 56th St.; 202 Red Mountain Freeway and 143 Expressway. This is a day shift position.

Schedule

• Work 8a-4:30p; Mon – Fri; Sat & Sun – Off
• Work 9a-530p; Mon – Fri; Sat & Sun – Off

$$ Position starts at $19 AND UP - depending on specific experience. We offer monthly optional overtime, evening and weekend differential pay. We also offer weekly incentives for employees achieving production metrics!

Our Client Services Representatives work in a CALL CENTER environment and are truly at the center of all laboratory and diagnostics information. Our Representatives are critical to the success of our business and the well‑being of our patients. If you like being a “know it all” and are the boss at facilitating the exchange of information, we have a place for you in our Client Services team! Did we mention you won't be selling anything? So, what does a Client Services Representative do? Spends 90% of the time receiving incoming call and making outbound calls. Professionally interacts with Physicians and their staff, patients, and internal customers over the phone. Knows all the ins and outs of the company and projects confidence when talking with customers. Uses all resources available to resolve a situation. Delighting the customer is the goal! Works in a production environment and strives to exceed all metrics in the department.

Who you are:

• Detail oriented and comfortable working in a very fast paced environment.
• You love working on the phone.
• Comfortable sitting and typing during your entire shift.
• Able to navigate multiple screens on the computer at once.
• Multitasking is your middle name.
• Comfortable with set structure and following procedures.
• A team player who is aware that your work is critical in helping medical providers and hospitals provide excellent patient care.
• Loves to learn something new every hour, every day.

Who you are not:

• Someone who is stressed out by calling people on the phone or receiving constant calls.
• Production call center environment is not your thing.
• Overwhelmed by an EXTREMELY fast-paced environment.
• Uncomfortable typing information on keyboard for long periods of time.
• Data entry work is not your thing.
• Unfamiliar navigating through different screens on the computer.
• Uncomfortable with set schedules and showing up to work on time.

POSITION SUMMARY

This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional client customer service. Using keen insight into people and refined soft skills, this position is able to proficiently handle a high volume of client incoming and outgoing phone calls regarding sensitive HIPAA information.

MINIMUM QUALIFICATIONS

• High School Diploma required and a minimum of one year experience in customer service.
• Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials.
• Must possess excellent organizational, interpersonal and communication skills.
• Experience with MS Office.

PREFERRED QUALIFICATIONS

• Customer service in a laboratory/diagnostic/health care industry preferred.
• Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy: Privacy Policy Make Great Friends and a Difference in Your Communities You’ll feel like you’re in the right place at Sonora Quest Laboratories/Laboratory Sciences of Arizona (SQL/LSA), doing great work on behalf of a healthy community. While many organizations tout “teamwork and camaraderie,” there is no denying that our compassionate, collaborative culture is a cut above the rest. Our team members work together daily to create a work environment where everyone feels supported and empowered to be their best selves and do their best work. Grow your career and see for yourself how gratifying and satisfying being a part of our team can be. You Belong Here. Sonora Quest Laboratories is a proud partner of Banner Health. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Laboratory Sciences of Arizona supports a drug-free work environment.