Client Services Specialist - Hybrid: Remote After 6 Months

Banner Health; Phoenix (AZ); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Sonora Quest Laboratories Corporate in Phoenix seeks a Client Services Representative to join a fast-paced call center. You will manage high volumes of inbound and outbound calls, interact with physicians, patients, and staff, and resolve issues while maintaining HIPAA privacy and accuracy.

The role requires a high school diploma and at least one year of customer service, with daily use of MS Office and strong organizational skills.

Qualifications

• High School Diploma required and at least one year of customer service experience.
• Must possess excellent organizational, interpersonal and communication skills.
• Experience with MS Office and handling confidential information.

Responsibilities

• Spends about 90% of time receiving inbound calls and making outbound calls.
• Interacts with physicians, their staff, patients, and internal customers over the phone.
• Uses resources to resolve issues and strives to exceed department metrics.
• Handles sensitive HIPAA information with discretion in a fast-paced call center.

Skills

Customer service

Interpersonal communication

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Sonora Quest Laboratories Corporate in Phoenix seeks a Client Services Representative to join a fast-paced call center. You will manage high volumes of inbound and outbound calls, interact with physicians, patients, and staff, and resolve issues while maintaining HIPAA privacy and accuracy.

The role requires a high school diploma and at least one year of customer service, with daily use of MS Office and strong organizational skills.