Client Services Specialist — Hybrid (Remote after 6 mo)

Banner Health; Phoenix (AZ); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Banner Health is seeking a detail-oriented Client Service Representative for our Phoenix headquarters. This full-time role sits in a call center environment within the Client Services-Ref Lab, handling high volumes of inbound and outbound calls and delivering HIPAA-compliant information with care.

You'll interact with physicians, patients, and internal teams, navigate multiple screens, and strive to exceed production metrics while maintaining confidentiality and excellent customer service in a

Qualifications

• High School Diploma required and at least one year experience in customer service.
• Ability to multitask, manage confidential materials and stay organized.
• Proficient in MS Office with strong communication skills.

Responsibilities

• Spends 90% of the time receiving incoming calls and making outbound calls.
• Interacts with physicians, patients, and internal customers over the phone.
• Uses resources available to resolve situations and ensure accurate information.
• Delights the customer and strives to exceed department metrics.
• Works in a production environment with a focus on performance targets.

Skills

Attention to detail

Excellent communication

Multitasking

Typing proficiency

Team player

Education

High School Diploma

Tools

MS Office

Job description

Banner Health is seeking a detail-oriented Client Service Representative for our Phoenix headquarters. This full-time role sits in a call center environment within the Client Services-Ref Lab, handling high volumes of inbound and outbound calls and delivering HIPAA-compliant information with care.

You'll interact with physicians, patients, and internal teams, navigate multiple screens, and strive to exceed production metrics while maintaining confidentiality and excellent customer service in a