Client Service Representative

Sonora Quest Laboratories/ Laboratory Sciences of Arizona; Phoenix (AZ); Remote; USD 22,000 - 31,000; Full time

Job summary

Sonora Quest Laboratories/ Laboratory Sciences of Arizona is seeking a Client Services Representative to support diagnostic information from our Phoenix HQ for the first six months, then work remotely from home. Day shift with two available schedules: 8a-4:30p or 9a-5:30p, Mon-Fri, weekends off.

You will handle incoming calls, interact with physicians, patients, and internal staff, resolve issues, and strive to exceed performance metrics in a fast-paced call center.

Qualifications

• High School Diploma required and customer service experience preferred.
• Must be able to multitask and manage multiple situations and tasks at once, with strong organizational skills.
• Excellent interpersonal and communication skills are essential.
• Experience with MS Office is preferred.

Responsibilities

• Spends 90% of the time receiving incoming calls and making outbound calls.
• Professionally interacts with Physicians, patients, and internal customers over the phone.
• Uses available resources to resolve issues and delight the customer.
• Works in a production environment and strives to exceed department metrics.

Skills

Detail oriented

Multitasking

Communication

Phone work

Education

High School Diploma

Tools

MS Office

Job description

Work From Home after 6 months of hire!

Primary City/State

Phoenix, Arizona

Department Name

Client Services-Ref Lab

Work Shift

Day

Job Category

Administrative Services

This position will work at our corporate headquarters in Phoenix for the first 6 months of employment - Crossroads: Washington St and 56th St.; 202 Red Mountain Freeway and 143 Expressway. This is a day shift position.

Current Open Schedules Are

• Work 8a-4:30p; Mon - Fri; Sat & Sun - Off
• Work 9a-5:30p; Mon - Fri; Sat & Sun - Off

$$ Position starts at $19 AND UP - depending on specific experience. We offer monthly optional overtime, evening and weekend differential pay. We also offer weekly incentives for employees achieving production metrics!

Our Client Services Representatives work in a CALL CENTER environment and are truly at the center of all laboratory and diagnostics information. Our Representatives are critical to the success of our business and the well-being of our patients. If you like being a \"know it all\" and are the boss at facilitating the exchange of information, we have a place for you in our Client Services team! Did we mention you won't be selling anything?

So, what does a Client Services Representative do?

• Spends 90% of the time receiving incoming call and making outbound calls.
• Professionally interacts with Physicians and their staff, patients, and internal customers over the phone. Knows all the ins and outs of the company and projects confidence when talking with customers.
• Uses all resources available to resolve a situation. Delighting the customer is the goal!
• Works in a production environment and strives to exceed all metrics in the department.

Who You Are

• Detail oriented and comfortable working in a very fast paced environment. You love working on the phone.
• Comfortable sitting and typing during your entire shift.
• Able to navigate multiple screens on the computer at once. Multitasking is your middle name.
• Comfortable with set structure and following procedures.
• A team player who is aware that your work is critical in helping medical providers and hospitals provide excellent patient care.
• Loves to learn something new every hour, every day.

Who You Are Not

• Someone who is stressed out by calling people on the phone or receiving constant calls. Production call center environment is not your thing.
• Overwhelmed by an EXTREMELY fast-paced environment.
• Uncomfortable typing information on keyboard for long periods of time. Data entry work is not your thing.
• Unfamiliar navigating through different screens on the computer.
• Uncomfortable with set schedules and showing up to work on time.

Position Summary

This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional client customer service. Using keen insight into people and refined soft skills, this position is able to proficiently handle a high volume of client incoming and outgoing phone calls regarding sensitive HIPAA information.

Minimum Qualifications

• High School Diploma required and a minimum of one year experience in customer service.
• Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials.
• Must possess excellent organizational, interpersonal and communication skills.
• Experience with MS Office.

Preferred Qualifications

• Customer service in a laboratory/diagnostic/health care industry preferred.
• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.