Client Services Representative

Banner Health; Phoenix (AZ); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Sonora Quest Laboratories Corporate in Phoenix seeks a Client Services Representative to join a fast-paced call center. You will manage high volumes of inbound and outbound calls, interact with physicians, patients, and staff, and resolve issues while maintaining HIPAA privacy and accuracy.

The role requires a high school diploma and at least one year of customer service, with daily use of MS Office and strong organizational skills.

Qualifications

• High School Diploma required and at least one year of customer service experience.
• Must possess excellent organizational, interpersonal and communication skills.
• Experience with MS Office and handling confidential information.

Responsibilities

• Spends about 90% of time receiving inbound calls and making outbound calls.
• Interacts with physicians, their staff, patients, and internal customers over the phone.
• Uses resources to resolve issues and strives to exceed department metrics.
• Handles sensitive HIPAA information with discretion in a fast-paced call center.

Skills

Customer service

Interpersonal communication

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Client Services Representative### Client Services RepresentativeApply: Sonora Quest Laboratories Corporate (424 S 56th St): Full time: Posted Yesterday: R4459494**Primary City/State:**Phoenix, Arizona**Department Name:**Client Services-Ref Lab**Work Shift:**Day**Job Category:**Administrative Services**Work From Home after 6 months of hire!****This position will work at our corporate headquarters in Phoenix for the first 6 months of employment** – Crossroads:Washington St and 56th St.; 202 Red Mountain Freeway and 143 Expressway. **This is a day shift position.****Current open schedules are:*** **Work 8a-4:30p; Mon – Fri; Sat & Sun – Off*** **Work 9a-530p; Mon – Fri; Sat & Sun – Off****$$ Position starts at $19 AND UP -** depending on specific experience. **We offer monthly optional overtime, evening and weekend differential pay. We also offer weekly incentives for employees achieving production metrics! $$** Our Client Services Representatives work in a **CALL CENTER** environment and are truly at the center of all laboratory and diagnostics information. Our Representatives are critical to the success of our business and the well-being of our patients. If you like being a “know it all” and are *the boss* at facilitating the exchange of information, we have a place for you in our Client Services team! Did we mention you won't be selling anything?**So, what does a Client Services Representative do?*** Spends 90% of the time receiving incoming call and making outbound calls.* Professionally interacts with Physicians and their staff, patients, and internal customers over the phone. Knows all the ins and outs of the company and projects confidence when talking with customers.* Uses all resources available to resolve a situation. Delighting the customer is the goal!* Works in a production environment and strives to exceed all metrics in the department.**Who you are:*** Detail oriented and comfortable working in a very fast paced environment. You love working on the phone.* Comfortable sitting and typing during your entire shift.* Able to navigate multiple screens on the computer at once. Multitasking is your middle name.* Comfortable with set structure and following procedures.* A team player who is aware that your work is critical in helping medical providers and hospitals provide excellent patient care.* Loves to learn something new every hour, every day.**Who you are not:*** Someone who is stressed out by calling people on the phone or receiving constant calls. Production call center environment is not your thing.* Overwhelmed by an EXTREMELY fast-paced environment.* Uncomfortable typing information on keyboard for long periods of time. Data entry work is not your thing.* Unfamiliar navigating through different screens on the computer.* Uncomfortable with set schedules and showing up to work on time.**POSITION SUMMARY** This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional client customer service. Using keen insight into people and refined soft skills, this position is able to proficiently handle a high volume of client incoming and outgoing phone calls regarding sensitive HIPAA information. **MINIMUM QUALIFICATIONS*** High School Diploma required and a minimum of one year experience in customer service.* Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials.* Must possess excellent organizational, interpersonal and communication skills.* Experience with MS Office. **PREFERRED QUALIFICATIONS*** Customer service in a laboratory/diagnostic/health care industry preferred.* Additional related education and/or experience preferred. **DATE APPROVED** 11/07/2019**EEO Statement:**EEO/Disabled/VeteransOur organization supports a drug-free work environment.