Client Services Specialist - Lab Diagnostics (Remote)

Sonora Quest Laboratories/ Laboratory Sciences of Arizona; Phoenix (AZ); Remote; USD 22,000 - 31,000; Full time

Job summary

Sonora Quest Laboratories/ Laboratory Sciences of Arizona is seeking a Client Services Representative to support diagnostic information from our Phoenix HQ for the first six months, then work remotely from home. Day shift with two available schedules: 8a-4:30p or 9a-5:30p, Mon-Fri, weekends off.

You will handle incoming calls, interact with physicians, patients, and internal staff, resolve issues, and strive to exceed performance metrics in a fast-paced call center.

Qualifications

• High School Diploma required and customer service experience preferred.
• Must be able to multitask and manage multiple situations and tasks at once, with strong organizational skills.
• Excellent interpersonal and communication skills are essential.
• Experience with MS Office is preferred.

Responsibilities

• Spends 90% of the time receiving incoming calls and making outbound calls.
• Professionally interacts with Physicians, patients, and internal customers over the phone.
• Uses available resources to resolve issues and delight the customer.
• Works in a production environment and strives to exceed department metrics.

Skills

Detail oriented

Multitasking

Communication

Phone work

Education

High School Diploma

Tools

MS Office

Job description

Sonora Quest Laboratories/ Laboratory Sciences of Arizona is seeking a Client Services Representative to support diagnostic information from our Phoenix HQ for the first six months, then work remotely from home. Day shift with two available schedules: 8a-4:30p or 9a-5:30p, Mon-Fri, weekends off.

You will handle incoming calls, interact with physicians, patients, and internal staff, resolve issues, and strive to exceed performance metrics in a fast-paced call center.