In‑Person Client Services Receptionist — Tax Office

H&R Block, Inc.; Lexington (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. hires a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations in person.

You'll work with tax professionals, facilitate client flow, and maintain a professional front desk environment with confidentiality and care, including availability to work evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Professionalism

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. hires a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations in person.

You'll work with tax professionals, facilitate client flow, and maintain a professional front desk environment with confidentiality and care, including availability to work evenings and weekends during tax season.