Client Services Receptionist - Fast-Paced & Friendly

H&R Block; Minnesota; On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You’ll help schedule appointments and ensure each client’s needs are met across in-person, phone, or virtual interactions.

This role emphasizes fast-paced service, strong organization, and friendly communication. Prior customer service experience and a high school diploma are preferred, with opportunities to work across multiple locations.

Qualifications

• Experience in a fast-paced environment.
• Prior customer service experience.
• Ability to multitask.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional.
• Schedule clients per their preferences.
• Ensure all clients' needs are met during service (in person, over the phone, or virtually).
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Organization

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You’ll help schedule appointments and ensure each client’s needs are met across in-person, phone, or virtual interactions.

This role emphasizes fast-paced service, strong organization, and friendly communication. Prior customer service experience and a high school diploma are preferred, with opportunities to work across multiple locations.