Client Services Project Manager

Epiq; Chicago (IL); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in eDiscovery and Litigation Support seeks a Project Manager to enhance client satisfaction and manage service delivery. This remote position offers up to $120,000 annually, with opportunities for career advancement and a collaborative work culture.

Qualifications

• Minimum of 2 years of experience in project management.
• Strong oral and written communication skills.

Responsibilities

• Serve as the primary liaison with key client representatives.
• Drive overall client satisfaction through effective coordination.
• Ensure project requirements are met with high quality.

Skills

Project Management

Communication

Client Relationship

Job description

Employer Industry: eDiscovery and Litigation Support

Why consider this job opportunity:
- Salary up to $120,000 annually, with eligibility for an annual bonus
- Opportunity for career advancement and growth within the organization
- Work remotely, providing flexibility in your work environment
- Collaborative and supportive work culture with a focus on client satisfaction
- Involvement in high-quality service delivery, enhancing professional experience

What to Expect (Job Responsibilities):
- Serve as the primary liaison with key client representatives, managing service delivery relationships
- Drive overall client satisfaction through effective coordination and communication of client deliverables
- Ensure project requirements are met with high quality and accuracy through routine verification and communication
- Address client issues proactively and escalate as necessary to senior management
- Maintain up-to-date records regarding the status of all projects being worked on

What is Required (Qualifications):
- Minimum of 2 years of experience in project management within law firms, corporate legal departments, or eDiscovery service providers
- Proven ability to manage multiple simultaneous projects effectively
- Strong oral and written communication skills with a confident leadership presence
- Excellent client relationship skills, with the ability to adapt to client needs
- Solid understanding of database design, data processing activities, and legal document review requirements

How to Stand Out (Preferred Qualifications):
- Experience communicating complex technical solutions to non-technical audiences
- Proven ability to work well in a team-based environment
- Familiarity with project planning and financial management in a project context

#eDiscovery #ProjectManagement #RemoteWork #CareerGrowth #ClientSatisfaction

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