Client Services Project Manager

Epiq; Falls Church (VA); Remote; USD 100,000 - 120,000; Full time

Job summary

A leading company in electronic discovery services is seeking a Project Manager to enhance client satisfaction and manage service delivery relationships. This role offers an annual salary of up to $120,000 with opportunities for growth and remote work flexibility. Ideal candidates will have at least 2 years of project management experience, strong communication skills, and a proven ability to manage multiple projects effectively.

Benefits

Annual Bonus

Flexible Schedule

Career Advancement Opportunities

Supportive Work Environment

Qualifications

• Minimum of 2 years of experience in project management.
• Strong oral and written communication skills.

Responsibilities

• Serve as primary liaison with key client representatives.
• Drive overall client satisfaction through effective coordination.
• Maintain up-to-date records regarding project status.

Skills

Project Management

Communication

Client Relationship Management

Job description

Employer Industry: Electronic Discovery Services

Why consider this job opportunity:
- Salary up to $120,000 annually
- Eligible for an annual bonus
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule
- Supportive and collaborative work environment
- Chance to lead and impact client satisfaction through high-quality service delivery

What to Expect (Job Responsibilities):
- Serve as the primary liaison with key client representatives to manage service delivery relationships
- Drive overall client satisfaction through effective coordination and communication of deliverables
- Ensure project requirements are met with high quality and accuracy through regular communication with clients and internal partners
- Proactively address client issues or escalate them to senior management as needed
- Maintain up-to-date records regarding the status of all projects being worked on

What is Required (Qualifications):
- Minimum of 2 years of experience in project management within law firms, corporate legal departments, or eDiscovery service providers
- Proven success in managing multiple simultaneous projects
- Strong oral and written communication skills to demonstrate confident leadership
- Excellent client relationship management skills
- Solid understanding of database design, data processing, and legal document review requirements

How to Stand Out (Preferred Qualifications):
- Experience effectively communicating complex technical solutions to non-technical audiences
- Ability to work well in a team-based environment
- Proven track record in project planning and management from initial phases to final production
- Experience in reviewing financial and billing information to meet deadlines

#ElectronicDiscovery #ProjectManagement #RemoteWork #CareerGrowth #ClientSatisfaction

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