Client Services Pro — Reception & Scheduling (Tax Season)

H&R Block, Inc.; Fort Lauderdale (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block in Florida is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will answer calls, match clients with the right tax professional, handle check-in and document intake, and help maintain a welcoming, organized office environment.

This role offers training and room to grow into tax preparation or office leadership, with evenings and weekend hours during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Organization

MS Office

Evenings & weekends

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block in Florida is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will answer calls, match clients with the right tax professional, handle check-in and document intake, and help maintain a welcoming, organized office environment.

This role offers training and room to grow into tax preparation or office leadership, with evenings and weekend hours during tax season.