Client Services & Operations Coordinator (Hybrid)

Casa Fantastic Cleaning Services Inc.; California (MO); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Work from home

Job summary

Casa Fantastic Cleaning Services Inc. is seeking a Client Services & Operations Coordinator.

Hybrid role with in-office training, focused on converting inbound leads, managing client communications, and supporting performance reporting. The ideal candidate will excel in a structured, fast-paced environment, maintain CRM accuracy, and coordinate scheduling while delivering strong customer service and professional communication.

Qualifications

• High school diploma required or equivalent.
• Strong verbal communication and customer service skills.
• Experience handling inbound inquiries and providing quotes is preferred.
• Familiarity with CRM systems and performance tracking tools.

Responsibilities

• Answer inbound phone calls from prospective clients and provide accurate quotes.
• Convert inquiries into booked appointments and manage records in CRM.
• Handle cancellations and rescheduling with professionalism.
• Monitor and report on KPIs and assist with weekly team meetings.
• Support office operations and contribute to process improvements.

Skills

Lead conversion

CRM experience

Customer service

Communication

Education

High school diploma

Tools

CRM systems

Job description

Casa Fantastic Cleaning Services Inc. is seeking a Client Services & Operations Coordinator.

Hybrid role with in-office training, focused on converting inbound leads, managing client communications, and supporting performance reporting. The ideal candidate will excel in a structured, fast-paced environment, maintain CRM accuracy, and coordinate scheduling while delivering strong customer service and professional communication.