Client Experience & Operations Specialist

HEALTHNHEALING INC; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Company car

Competitive salary

Paid time off

Mon-Fri schedule (weekends off)

Job summary

Digital Delight, a Houston-based smart-home integrator, seeks an Operations & Client Experience Coordinator to keep the office organized, own scheduling, and delight clients from first appointment to final walk-through.

You will run back-office operations, coordinate crews and timelines, and ensure clean project records and handoffs. This role blends logistics with client-facing communication in a growing team.

Qualifications

• Back-office management experience.
• Scheduling experience with calendar coordination.
• Punctuality and reliability in coordinating installations and service visits.
• Clear, professional communication with clients and team.
• Team player who supports the whole operation.
• Highly organized with sharp attention to detail.
• Able to communicate in writing and verbally with clients.
• Valid driver’s license with clean record and insurance.
• Willingness to undergo a background check.

Responsibilities

• Run day-to-day back-office operations and keep the office organized and efficient.
• Own the schedule—appointments, installs, service visits, and commissioning; coordinate crews and timelines.
• Maintain project records, work orders, and system documentation.
• Serve as a friendly, professional client contact by phone, email, and in person.
• Coordinate commissioning from start to finish and ensure equipment is delivered, installed, and tested.
• Provide client training and attach walkthrough video to the work order.
• Conduct final walk-through and obtain client sign-off; coordinate post-install support.

Skills

Back-office management

Scheduling

Time management

Communication

Team player

Organized

Client-facing

Attention to detail

Driver's license

Background check

Tools

Scheduling software

CRM

Project management software

Job description

Digital Delight, a Houston-based smart-home integrator, seeks an Operations & Client Experience Coordinator to keep the office organized, own scheduling, and delight clients from first appointment to final walk-through.

You will run back-office operations, coordinate crews and timelines, and ensure clean project records and handoffs. This role blends logistics with client-facing communication in a growing team.