Client Coordinator

Casa Fantastic Cleaning Services Inc.; California (MO); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Work from home

Job summary

Casa Fantastic Cleaning Services Inc. is seeking a Client Services & Operations Coordinator.

Hybrid role with in-office training, focused on converting inbound leads, managing client communications, and supporting performance reporting. The ideal candidate will excel in a structured, fast-paced environment, maintain CRM accuracy, and coordinate scheduling while delivering strong customer service and professional communication.

Qualifications

• High school diploma required or equivalent.
• Strong verbal communication and customer service skills.
• Experience handling inbound inquiries and providing quotes is preferred.
• Familiarity with CRM systems and performance tracking tools.

Responsibilities

• Answer inbound phone calls from prospective clients and provide accurate quotes.
• Convert inquiries into booked appointments and manage records in CRM.
• Handle cancellations and rescheduling with professionalism.
• Monitor and report on KPIs and assist with weekly team meetings.
• Support office operations and contribute to process improvements.

Skills

Lead conversion

CRM experience

Customer service

Communication

Education

High school diploma

Tools

CRM systems

Job description

Job Description

Job Description

Job Title: Client Services & Operations Coordinator

Location: Hybrid (4 days in-office, 1 remote day per week)

Schedule: Monday–Friday + every other weekend (occasional additional weekend meetings)Training: In-office training required daily (Monday–Friday) for the first 4 weeks 10am-7pm

Position Overview

We are seeking a highly organized, professional, and customer-focused Client Services & Operations Coordinator to join our growing team. This role plays a key part in converting inbound leads, managing client communications, maintaining CRM systems, and supporting company performance through reporting and metric tracking. The ideal candidate thrives in a structured, fast-paced environment and is confident handling both sales inquiries and customer service concerns. Outside office visit job sites.

Key Responsibilities

• Answer inbound phone calls from prospective clients (leads) in a professional and timely manner
• Provide accurate service quotes and convert inquiries into booked appointments
• Manage and maintain CRM system with detailed and accurate client records
• Handle client cancellations and rescheduling efficiently
• Manage customer service calls, including resolving complaints with professionalism and urgency
• Participate in weekly team meetings and occasional weekend meetings
• Prepare business reports and assist with company performance reporting
• Track and report key performance metrics (KPIs)
• Support overall office operations and process improvements

Schedule Requirements

• Monday through Friday schedule
• 4 days per week in-office, 1 remote workday
• Required to complete 4 weeks of full-time, in-office training (Monday–Friday)
• Must work every other weekend
• Must be available for occasional weekend meetings

Qualifications

• High school diploma required
• Strong verbal communication and customer service skills
• Experience handling inbound calls and providing quotes is preferred
• Comfortable working with CRM systems and performance tracking tools
• Strong attention to detail and organizational skills
• Ability to handle high-pressure situations and resolve customer concerns effectively
• Reliable, accountable, and team-oriented

What We’re Looking For

• A confident communicator who can turn leads into booked clients
• A solution-oriented professional who handles complaints with care and composure
• Someone who values structure, accountability, and measurable performance goals
• A team player committed to growth and continuous improvement

Pay: $21.00 - $22.00 per hour

Benefits:

• Work from home

Application Question(s):

• This position requires sending quotes, speaking to leads, and staying organized. Which of these tasks do you feel strongly in, and why?

Language:

• Spanish (Required)

Shift availability:

• Night Shift (Preferred)

Ability to Commute:

• Whittier, CA 90602 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person