Client Services & Operations Coordinator

Turf Doc Landscaping; Randallstown (MD); On-site; USD 45,000 - 50,000; Full time

Job summary

Turf Doc Landscaping in the Baltimore region is seeking an Administrative Operations Coordinator to own administrative operations and the customer experience. This role connects customers with sales, operations, field crews, and accounting to keep projects on track.

You will manage communications, invoicing, deposits, and records, with a clear path toward becoming Client Services Manager and then Administrative Operations Manager as the company grows.

Qualifications

• Highly organized and detail-oriented
• Professional and confident communicating with customers
• Comfortable discussing invoices and outstanding balances
• Able to manage multiple priorities simultaneously
• Proactive and able to solve problems independently
• Accountable and comfortable following up until something is completed
• Comfortable working in a fast-moving small-business environment
• Interested in improving systems and processes
• Able to communicate effectively with office staff, managers, and field employees
• Interested in growing into a leadership position

Responsibilities

• Manage day-to-day customer communication by phone, email, and text
• Coordinate communication between customers, sales, operations, and field teams
• Prepare and send customer invoices accurately and on time
• Monitor accounts receivable and follow up on outstanding balances
• Collect and track project deposits and scheduled payments
• Maintain accurate customer, property, billing, and contract information
• Assist with scheduling and job coordination
• Track customer concerns through resolution
• Maintain commercial client and property-management contact information
• Assist with contract renewals and recurring service agreements
• Support estimators with proposals, documentation, and customer follow-up
• Maintain organized digital records and company documentation
• Help develop and improve administrative systems and processes
• Prepare reports and information for management

Skills

Customer service

Account management

Communication

Multitasking

Problem solving

Leadership potential

Tools

CRM software

QuickBooks

Job description

Turf Doc Landscaping in the Baltimore region is seeking an Administrative Operations Coordinator to own administrative operations and the customer experience. This role connects customers with sales, operations, field crews, and accounting to keep projects on track.

You will manage communications, invoicing, deposits, and records, with a clear path toward becoming Client Services Manager and then Administrative Operations Manager as the company grows.