Client Care Specialist - Landscaping & Scheduling

Draftomat; Town of Florida (NY); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Full-time employment

Paid training

Career advancement opportunities

Supportive office environment

Job summary

Draftomat is seeking a professional Client Service Representative to support customer relationships, service scheduling, and day-to-day office coordination.

This role suits someone with strong communication, who enjoys helping clients and supporting business operations. You will respond to inquiries, schedule services, maintain client records, and assist with billing and administrative tasks.

Qualifications

• Previous customer service, client relations, or office support experience preferred.
• Strong communication and organizational skills.
• Basic computer proficiency and scheduling software experience.
• Detail-oriented and dependable.
• Professional and customer-first attitude.

Responsibilities

• Respond to client inquiries via phone, email, and in-person communication.
• Schedule landscaping, maintenance, and service appointments.
• Maintain accurate client records and service requests.
• Coordinate with field teams to ensure timely service completion.
• Resolve customer concerns and provide service updates.
• Assist with billing support and account management.
• Support office administrative tasks as needed.

Skills

Communication

Organization

Detail oriented

Customer focus

Customer service experience

Tools

Scheduling software

Job description

Draftomat is seeking a professional Client Service Representative to support customer relationships, service scheduling, and day-to-day office coordination.

This role suits someone with strong communication, who enjoys helping clients and supporting business operations. You will respond to inquiries, schedule services, maintain client records, and assist with billing and administrative tasks.