Client Services Manager - Insurance Solutions

Gallagher; Hanover (MD); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Client Service Manager to join our Commercial team in Hanover, MD. You will build lasting client relationships, manage renewals, and resolve day-to-day account needs with confidence and integrity.

You'll bring a Bachelor's degree with 3+ years in client service and/or claims management (or 8+ years with a HS diploma), a Property and Casualty license, and strong MS Office skills. Teamwork and adaptability are essential to succeed.

Qualifications

• Bachelor's degree with 3+ years in client service and/or claims management, or HS with 8+ years of related experience.
• Property and Casualty Insurance License is required.
• Proficiency in Microsoft Office and strong relationship-building skills.

Responsibilities

• Support and lead renewal processes by gathering client information and delivering tailored solutions.
• Identify gaps in coverage, review claims, and drive sales of additional services and lines of coverage.
• Build and maintain relationships with clients and carrier partners with timely responses and service.
• Help teams address client risk management needs through consultative conversations.
• Mentor teammates, delegate tasks, and provide constructive feedback.
• Conduct audits to ensure regulatory compliance and high service standards.
• Maintain accurate client and policy data using Gallagher systems.
• Leverage Gallagher technology to improve productivity and deliver quality results.
• Manage multiple priorities and ensure timely completion of tasks.

Skills

Client service

Claims management

Relationship building

Adaptability

Team collaboration

Education

Bachelor's degree

High School diploma / GED

Tools

Microsoft Office

Job description

Gallagher is seeking a Client Service Manager to join our Commercial team in Hanover, MD. You will build lasting client relationships, manage renewals, and resolve day-to-day account needs with confidence and integrity.

You'll bring a Bachelor's degree with 3+ years in client service and/or claims management (or 8+ years with a HS diploma), a Property and Casualty license, and strong MS Office skills. Teamwork and adaptability are essential to succeed.