Client Services Manager - Hybrid Lab Liaison & Growth

SGS; Ten Mile Run (NJ); Hybrid; USD 78,000 - 124,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with company match

Tuition reimbursement program

Paid time off and family leave

Job summary

SGS Dayton, NJ is seeking a Client Services Manager to lead the Client Services Team and act as client advocate and laboratory liaison. You will mentor the project management team and partner with business leaders to improve workflow and client satisfaction.

This role focuses on managing relationships, ensuring compliance testing support, and driving revenue growth across strategic accounts in the Dayton lab.

Qualifications

• Bachelor's degree or equivalent education and experience.
• 5+ years in Laboratory, Technical, Business, Shipping, or Project Management.
• 1+ years supervisory experience.
• Advanced English language skills.
• Advanced mathematical, reasoning, and computer skills.
• Excellent attention to detail.
• Solid critical thinking to anticipate and solve problems.

Responsibilities

• Manages, maintains, and grows internal and external customer relationships to increase revenue.
• Directly supervise client services team and PMs.
• Main contact for customers regarding compliance testing and resolutions.
• Manages relationship between client services team and local or cross-location departments.
• Addresses complex client issues in a professional and timely manner.
• Promotes a positive, respectful and inclusive work environment.

Skills

Client relationship management

Team supervision

Communication skills

Problem solving

English language proficiency

Project management

Data analysis

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

SGS Dayton, NJ is seeking a Client Services Manager to lead the Client Services Team and act as client advocate and laboratory liaison. You will mentor the project management team and partner with business leaders to improve workflow and client satisfaction.

This role focuses on managing relationships, ensuring compliance testing support, and driving revenue growth across strategic accounts in the Dayton lab.