Strategic Client Services Manager, West Coast (Hybrid)

SGS; Denver (CO); Hybrid; USD 78,000 - 124,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with company match

Tuition reimbursement

Paid time off & family leave

Online training courses

Job summary

SGS is seeking a Client Services Manager to lead the West Coast team from Wheat Ridge, CO. This hybrid role serves as client advocate and laboratory liaison, overseeing key strategic accounts and mentoring the project management team to ensure compliant, timely service delivery.

The CSM will coach staff, coordinate with cross‑location departments, and work with business leaders to identify challenges and implement improvements that boost customer satisfaction and revenue while upholding SGS’s

Qualifications

• Bachelor's degree or equivalent education and experience (Required)
• 5+ years of experience in Laboratory, Technical, Business, Shipping, or Project Mangement (Required)
• 1+ years supervisory experience (Required)
• Advanced oral and written communications skills(Required)
• Strong self-initiative and resourcefulness(Required)
• Advanced English language skills(Required)
• Advanced mathematical, reasoning, and computer skills(Required)
• Excellent attention to detail(Required)
• Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)
• Ability to lift/carry/push and/or pull upwards of 25 lbs on an occasional basis (Required)

Responsibilities

• Manages, maintains, and grows internal and external customer relationships to increase revenue. This includes close tracking of key strategic accounts for SGS in the laboratory location the CSM is assigned.
• Directly supervise client services team and PMs
• Serves as a main point of contact for customers regarding compliance testing and resolutions to client issues
• Manages relationship between the client services team and local or cross-location departments
• Addresses complex client issues in a professional and timely manner
• Promotes a positive, respectful and inclusive work environment
• Other duties as assigned

Skills

Advanced English language skills

Advanced oral and written comms

Strong self-initiative

Excellent attention to detail

Solid critical thinking

Advanced mathematical and reasoning

Lifting 25 lbs capability

Education

Bachelor's degree or equivalent

Job description

SGS is seeking a Client Services Manager to lead the West Coast team from Wheat Ridge, CO. This hybrid role serves as client advocate and laboratory liaison, overseeing key strategic accounts and mentoring the project management team to ensure compliant, timely service delivery.

The CSM will coach staff, coordinate with cross‑location departments, and work with business leaders to identify challenges and implement improvements that boost customer satisfaction and revenue while upholding SGS’s