Client Services Manager

SGS; Ten Mile Run (NJ); Hybrid; USD 78,000 - 124,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with company match

Tuition reimbursement program

Paid time off and family leave

Job summary

SGS Dayton, NJ is seeking a Client Services Manager to lead the Client Services Team and act as client advocate and laboratory liaison. You will mentor the project management team and partner with business leaders to improve workflow and client satisfaction.

This role focuses on managing relationships, ensuring compliance testing support, and driving revenue growth across strategic accounts in the Dayton lab.

Qualifications

• Bachelor's degree or equivalent education and experience.
• 5+ years in Laboratory, Technical, Business, Shipping, or Project Management.
• 1+ years supervisory experience.
• Advanced English language skills.
• Advanced mathematical, reasoning, and computer skills.
• Excellent attention to detail.
• Solid critical thinking to anticipate and solve problems.

Responsibilities

• Manages, maintains, and grows internal and external customer relationships to increase revenue.
• Directly supervise client services team and PMs.
• Main contact for customers regarding compliance testing and resolutions.
• Manages relationship between client services team and local or cross-location departments.
• Addresses complex client issues in a professional and timely manner.
• Promotes a positive, respectful and inclusive work environment.

Skills

Client relationship management

Team supervision

Communication skills

Problem solving

English language proficiency

Project management

Data analysis

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

This is a hybrid opportunity.

Our Dayton, NJ laboratory is looking for a Client Services Manager to join and manage their growing Client Services team! The Client Services Manager is a key member of the Client Services Team, serving as a client advocate and laboratory liaison, key strategic account tracking, and mentoring the project management team in Dayton, NJ.

This position will manage, maintain and grow internal and external customer relationships. The Client Services Manager (CSM) is responsible for managing the client services team. He/she will provide coaching, and guidance on workflow, compliance, services, and client relationships. The CSM will partner with business leaders to identify challenges within the department with metrics and provide valuable solutions in an ongoing effort to improve workflow and processes.

Job Functions

• Manages, maintains, and grows internal and external customer relationships to increase revenue. This includes close tracking of key strategic accounts for SGS in the laboratory location the CSM is assigned.
• Directly supervise client services team and PMs
• Serves as a main point of contact for customers regarding compliance testing and resolutions to client issues
• Manages relationship between the client services team and local or cross-location departments
• Addresses complex client issues in a professional and timely manner
• Promotes a positive, respectful and inclusive work environment
• Other duties as assigned

Bachelor's degree or equivalent education and experience (Required)

5+ years of experience in Laboratory, Technical, Business, Shipping, or Project Mangement (Required)

1+ years supervisory experience (Required)

Advanced oral and written communications skills (Required)

Strong self-initiative and resourcefulness (Required)

Advanced English language skills (Required)

Advanced mathematical, reasoning, and computer skills (Required)

Excellent attention to detail (Required)

Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)

Ability to lift/carry/push and/or pull upwards of 25 lbs on an occasional basis (Required)

Compensation

The expected salary range for this position is $77,500 - $124,000 annually. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

Our Benefits

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness: Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
• Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.

Position anticipated to close December 1, 2026.

SGS is an Equal Opportunity Employer

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.