Hybrid Project Manager - Client Services (Labs)

SGS; Dayton (NJ); Hybrid; USD 55,000 - 75,000; Full time

Job summary

SGS Dayton, NJ laboratory is seeking a Project Manager I to join its Client Services team. This role acts as a client advocate and laboratory liaison, guiding the on-time completion of projects from the first contact through the lab and final invoicing.

The position offers a HYBRID work environment: initial training on site for 2–4 weeks, then 2–3 days per week on site with occasional on-site trainings or meetings.

Qualifications

• Associates' degree or equivalent industry experience and 1 to 2 years of relevant experience in sciences and/or customer service (Required)
• Bachelor’s degree in Environmental Science, Biology, Chemistry, or a related field and 2 to 3 years of experience as a Project Manager Assistant (Preferred)
• Advanced oral and written communications skills(Required)
• Strong self-initiative and resourcefulness(Required)
• Advanced English language skills(Required)
• Advanced mathematical, reasoning, and computer skills(Required)
• Excellent attention to detail(Required)
• Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)
• Ability to lift/carry/push and/or pull upwards of 25 lbs on an occasional basis (Required)

Responsibilities

• Acts as the main point of contact for a dedicated list of clients with lower complexities and/or annual analytical spend
• Aids the client with all aspects of project setup, including the initial quote, supply order, sample receipt, data reporting, and invoicing
• Fosters collaborative relationships with the client, laboratory operations, and sales team to support long term, successful relationships between all parties
• Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and laboratory operations to meet TAT deadline
• Responsible for keeping all accounts project managed and up to date and accurate
• Monitors project status and provides regular updates through proactive communication to the client, lab operations, and sales team related to project status
• Understands all applicable aspects of the client project, including rationale for the project, regulations that affect the project, and the different methods employed by the client and laboratory to produce results
• Documents and executes client requests including bottle orders, tracking samples, LIMS login, change orders, etc.
• Reviews project data and invoicing for accuracy and completeness before sending final reports to the client
• Participates in offsite and/or virtual client meetings as coordinated with the Sales team
• Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory
• Performs other duties as assigned to ensure that SGS can fulfill its mission of quality, service, and growth.

Skills

Communication skills

Self-initiative

English proficiency

Math & reasoning

Attention to detail

Critical thinking

Physical ability

Education

Associates degree

Bachelor’s degree in Environmental Science/Biology/Chemistry

Job description

SGS Dayton, NJ laboratory is seeking a Project Manager I to join its Client Services team. This role acts as a client advocate and laboratory liaison, guiding the on-time completion of projects from the first contact through the lab and final invoicing.

The position offers a HYBRID work environment: initial training on site for 2–4 weeks, then 2–3 days per week on site with occasional on-site trainings or meetings.