Client Services Manager – Home Health (PTO & 401k)

BAYADA Home Health Care; Voorhees Township (NJ); On-site; USD 53,000 - 56,000; Full time

Benefits offered by this job

PTO

401(k) match

Comprehensive benefits

Job summary

Jefferson Health at Home by BAYADA is seeking a full-time Client Services Manager for our Voorhees, NJ office. This role coordinates home health services across Burlington, Camden, and Gloucester counties, serving clients, families, and field staff with compassionate leadership.

The ideal candidate will manage caseloads, optimize staffing, and ensure timely, high-quality care. This position emphasizes collaboration with clinical leadership and ongoing operational excellence within a

Qualifications

• Experience in healthcare, home care, staffing, scheduling, client services, or another service-based environment.
• Strong organization, prioritization, communication, and problem-solving skills.
• Ability to coordinate multiple priorities while responding to clients, families, and field employees in a timely manner.
• Experience using computer systems for documentation, communication, scheduling, and record management.
• Client-focused approach with strong relationship-building and conflict-resolution skills.
• Ability to work full-time in a collaborative, office-based environment.

Responsibilities

• Manage an assigned caseload of Home Health clients and serve as a consistent resource for clients and families.
• Coordinate client services, staffing, and schedules based on client needs, location, availability, and service requirements.
• Schedule and support field employees, including registered nurses, LPNs, therapists, and other members of the care team as applicable.
• Monitor staffing coverage, attendance, call-outs, missed visits, schedule changes, and continuity of care.
• Respond to client, family, caregiver, and field employee questions or concerns and coordinate timely resolution.
• Partner with Clinical Managers and office leadership to address changes in client condition, service needs, and care delivery concerns.

Skills

Healthcare experience

Staffing

Scheduling

Client services

Communication

Office coordination

Tools

Homecare Homebase (HCHB)

Job description

Jefferson Health at Home by BAYADA is seeking a full-time Client Services Manager for our Voorhees, NJ office. This role coordinates home health services across Burlington, Camden, and Gloucester counties, serving clients, families, and field staff with compassionate leadership.

The ideal candidate will manage caseloads, optimize staffing, and ensure timely, high-quality care. This position emphasizes collaboration with clinical leadership and ongoing operational excellence within a