Client Services Manager

BAYADA Home Health Care; Horsham (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Comprehensive benefits

Job summary

BAYADA Home Health Care’s Jefferson at Home by BAYADA in Horsham, PA seeks a Client Services Manager to coordinate services, supervise field staff, and drive growth in a local home health office. You will build relationships with clients, families, referral sources, and payors while delivering high-quality, reliable care.

This role offers a Monday–Friday, in-office schedule and opportunities for leadership development within a collaborative team.

Qualifications

• Bachelor’s degree required.
• Healthcare experience strongly preferred.
• Previous supervisory experience a plus.
• Demonstrated ability to achieve goals and take on increasing responsibility.
• Motivation to grow professionally and pursue future leadership opportunities.
• Strong computer skills, including experience with electronic medical records.
• Excellent communication, interpersonal, and organizational skills.

Responsibilities

• Coordinate client services and resolve emergent scheduling needs to help ensure quality, reliable care.
• Deliver exceptional customer service to clients and their families.
• Build and maintain strong relationships with clients, referral sources, payors, and community organizations.
• Partner with Clinical Managers to support and supervise field employees.
• Monitor caseload performance and key business metrics, including admissions, referral trends, Medicare mix, and reasons for declined referrals.
• Collaborate with the office team to support daily operations, service quality, and continued growth.

Skills

Healthcare coordination

Supervisory experience

Customer service

Communication skills

EMR software

Scheduling

Education

Bachelor’s degree

Tools

EMR software

Job description

Client Services Manager – Horsham, PA

Jefferson at Home by BAYADA | Monday–Friday, 8:30 AM–5:00 PM | In-Office

Jefferson at Home by BAYADA is seeking a Client Services Manager to join our Horsham, PA Home Health Office. This is an exciting opportunity for a motivated professional who enjoys building relationships, coordinating services, and contributing to the growth of a team.

If you have a background in healthcare, strong organizational and communication skills, and a desire to take on increasing responsibility, this role offers the opportunity to develop your leadership skills while making a meaningful difference in the lives of clients and their families.

At Jefferson at Home by BAYADA, we believe our clients deserve care delivered with compassion, excellence, and reliability. Join a collaborative, close-knit team where your contributions matter and your professional growth is encouraged.

What You’ll Do

• Coordinate client services and resolve emergent scheduling needs to help ensure quality, reliable care.

• Deliver exceptional customer service to clients and their families.

• Build and maintain strong relationships with clients, referral sources, payors, and community organizations.

• Partner with Clinical Managers to support and supervise field employees.

• Monitor caseload performance and key business metrics, including admissions, referral trends, Medicare mix, and reasons for declined referrals.

• Collaborate with the office team to support daily operations, service quality, and continued growth.

What We’re Looking For

• Bachelor’s degree required.

• Prior healthcare experience strongly preferred.

• Previous supervisory experience a plus.

• Demonstrated ability to achieve goals and take on increasing responsibility.

• Motivation to grow professionally and pursue future leadership opportunities.

• Strong computer skills, including experience with electronic medical records.

• Excellent communication, interpersonal, and organizational skills.

Why Build Your Career at BAYADA?

• Consistent schedule: Monday–Friday, 8:30 AM–5:00 PM, in-office.

• Career development: Opportunities to expand your skills, take on new responsibilities, and grow as a leader.

• Supportive team culture: Work alongside a small, collaborative team in a local office.

• Meaningful work: Help coordinate high-quality home health services that make a difference for clients and families.

• Weekly pay: Get paid weekly.

• Comprehensive benefits: Medical, dental, and vision insurance; paid holidays; vacation and sick leave; employer-paid life insurance; 401(k) with company match; direct deposit; and an employee assistance program.

BAYADA combines the stability and resources of a national organization with the values and culture of a family-owned business.

Learn more about BAYADA benefits.

Learn more about BAYADA’s workplace recognition from Newsweek.

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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.