Client Services Manager — Home Health (Mon–Fri)

BAYADA Home Health Care; Horsham (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Comprehensive benefits

Job summary

BAYADA Home Health Care’s Jefferson at Home by BAYADA in Horsham, PA seeks a Client Services Manager to coordinate services, supervise field staff, and drive growth in a local home health office. You will build relationships with clients, families, referral sources, and payors while delivering high-quality, reliable care.

This role offers a Monday–Friday, in-office schedule and opportunities for leadership development within a collaborative team.

Qualifications

• Bachelor’s degree required.
• Healthcare experience strongly preferred.
• Previous supervisory experience a plus.
• Demonstrated ability to achieve goals and take on increasing responsibility.
• Motivation to grow professionally and pursue future leadership opportunities.
• Strong computer skills, including experience with electronic medical records.
• Excellent communication, interpersonal, and organizational skills.

Responsibilities

• Coordinate client services and resolve emergent scheduling needs to help ensure quality, reliable care.
• Deliver exceptional customer service to clients and their families.
• Build and maintain strong relationships with clients, referral sources, payors, and community organizations.
• Partner with Clinical Managers to support and supervise field employees.
• Monitor caseload performance and key business metrics, including admissions, referral trends, Medicare mix, and reasons for declined referrals.
• Collaborate with the office team to support daily operations, service quality, and continued growth.

Skills

Healthcare coordination

Supervisory experience

Customer service

Communication skills

EMR software

Scheduling

Education

Bachelor’s degree

Tools

EMR software

Job description

BAYADA Home Health Care’s Jefferson at Home by BAYADA in Horsham, PA seeks a Client Services Manager to coordinate services, supervise field staff, and drive growth in a local home health office. You will build relationships with clients, families, referral sources, and payors while delivering high-quality, reliable care.

This role offers a Monday–Friday, in-office schedule and opportunities for leadership development within a collaborative team.