Client Services Manager - Home Health Scheduling & Growth

BAYADA Home Health Care; Ardmore (PA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Paid time off

Tuition reimbursement

401(k) with company match

Ongoing training

Career advancement

Weekly pay

Job summary

BAYADA Home Health Care in Wynnewood, PA is hiring a Client Services Manager for our Assistive Care office. You will oversee coordination of client services, manage scheduling, and support staff to ensure exceptional client experiences.

The successful candidate will build relationships with clients and referral partners, monitor performance metrics, and contribute to office growth within a nationally recognized healthcare organization.

Qualifications

• Bachelor's degree preferred.
• Experience in medical office, healthcare, or home care preferred.
• Supervisory or leadership experience is a plus.
• Proven track record of taking on increasing responsibility and achieving goals.
• Strong desire for professional growth and career advancement.
• Proficiency with computer systems and electronic medical records (EMR).
• Excellent communication, organizational, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service and ensure high-quality home care services for clients.
• Manage the coordination of client care and address emergent scheduling needs.
• Maintain and grow your assigned caseload through relationship-building and outstanding service.
• Develop and nurture relationships with clients, referral sources, payors, and community organizations.
• Foster strong communication and collaboration among office and field staff.
• Monitor and manage key operational and financial performance metrics.
• Partner with Clinical Managers to provide support, supervision, and guidance to field employees.
• Assist in maintaining compliance with company policies and quality standards.
• Contribute to office growth initiatives and operational excellence.

Skills

Bachelor's degree

Healthcare experience

Supervisory experience

Career growth

Communication skills

Organizational skills

Interpersonal skills

EMR proficiency

Education

Bachelor's degree

Tools

EMR proficiency

Job description

BAYADA Home Health Care in Wynnewood, PA is hiring a Client Services Manager for our Assistive Care office. You will oversee coordination of client services, manage scheduling, and support staff to ensure exceptional client experiences.

The successful candidate will build relationships with clients and referral partners, monitor performance metrics, and contribute to office growth within a nationally recognized healthcare organization.