Client Services Manager — Home Health Care Leader

BAYADA Home Health Care; Duncansville (Blair County); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Paid holidays

Vacation and sick leave

Medical, dental and vision insurance

Employer-paid life insurance

401(k) with company match

Direct deposit

Employee Assistance Program

Résumé du poste

BAYADA Home Health Care is seeking a Client Services Manager for our Duncansville, PA Skilled Nursing Office serving Blair, Bedford, and Fulton Counties. You will coordinate client services, manage scheduling, and build strong relationships with clients, families, and referral sources.

The role emphasizes leadership, collaboration with Clinical Managers, and maintaining quality service with a focus on compassionate, reliable in-home care.

Qualifications

• Prior medical office, healthcare staffing, home care, customer service, or related experience preferred.
• 4-year college degree preferred; equivalent experience may be considered.
• Prior supervisory or leadership experience strongly preferred.
• Strong communication skills with the ability to navigate challenging conversations professionally and effectively.

Responsabilités

• Provide superior customer service and quality home care.
• Focus on coordinating client services and emergent scheduling issues.
• Manage caseload as Client Services Manager while proactively growing it.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Develop strong, communicative relationships with office and field teams.
• Monitor key metrics such as admissions, referrals, and conversion rates to manage caseloads financially.
• Partner with Clinical Managers to supervise, support, and recognize field staff.
• Participate in client meet-and-greets and ensure exceptional service throughout the client experience.

Connaissances

Customer service

Leadership

Healthcare knowledge

EMR experience

Office software

Formation

4-year college degree

Equivalent experience considered

Outils

EMR software

MS Office

Description du poste

BAYADA Home Health Care is seeking a Client Services Manager for our Duncansville, PA Skilled Nursing Office serving Blair, Bedford, and Fulton Counties. You will coordinate client services, manage scheduling, and build strong relationships with clients, families, and referral sources.

The role emphasizes leadership, collaboration with Clinical Managers, and maintaining quality service with a focus on compassionate, reliable in-home care.