Home Health Client Services Manager - NJ (PTO + 401k)

BAYADA Home Health Care; Voorhees Township (NJ); On-site; USD 53,000 - 56,000; Full time

Benefits offered by this job

PTO

Comprehensive benefits

401(k) match

Job summary

BAYADA Home Health Care in Voorhees, NJ is seeking a full-time Client Services Manager to oversee Home Health services for adults across Burlington, Camden, and Gloucester counties. The role coordinates client services, staffing, and schedules to ensure compassionate, high-quality care.

You will lead field staff, support referrals and admissions, maintain documentation, and collaborate with Clinical Managers to align care with changing client needs.

Qualifications

• Experience in healthcare, home care, staffing, scheduling, client services, or another service-based environment.
• Strong organization, prioritization, communication, and problem-solving skills.
• Ability to coordinate multiple priorities while responding to clients, families, and field employees in a timely manner.
• Experience using computer systems for documentation, communication, scheduling, and record management.
• Client-focused approach with strong relationship-building and conflict-resolution skills.
• Ability to work full-time in a collaborative, office-based environment.

Responsibilities

• Manage an assigned caseload of Home Health clients and serve as a consistent resource for clients and families.
• Coordinate client services, staffing, and schedules based on client needs, location, availability, and service requirements.
• Schedule and support field employees, including registered nurses, LPNs, therapists, and other members of the care team as applicable.
• Monitor staffing coverage, attendance, call-outs, missed visits, schedule changes, and continuity of care.
• Respond to client, family, caregiver, and field employee questions or concerns and coordinate timely resolution.
• Partner with Clinical Managers and office leadership to address changes in client condition, service needs, and care delivery concerns.
• Support referrals, admissions, service changes, and other operational processes that help clients begin and maintain care.
• Maintain accurate and timely client, employee, scheduling, and service documentation.
• Participate in recruiting, interviewing, hiring, orientation, and onboarding of field employees.
• Partner with recruiting and clinical leadership to anticipate staffing needs and support office growth.
• Help field employees understand client expectations, schedules, care plans, documentation requirements, and office resources.
• Build positive relationships with clients, families, physicians, referral sources, and community partners.
• Follow up on complaints, incidents, client concerns, employee issues, and service recovery needs.
• Track and communicate operational information, staffing trends, client needs, and service outcomes.

Skills

Healthcare experience

Organization

Multitasking

Computer literacy

Client-focused

Full-time availability

Job description

BAYADA Home Health Care in Voorhees, NJ is seeking a full-time Client Services Manager to oversee Home Health services for adults across Burlington, Camden, and Gloucester counties. The role coordinates client services, staffing, and schedules to ensure compassionate, high-quality care.

You will lead field staff, support referrals and admissions, maintain documentation, and collaborate with Clinical Managers to align care with changing client needs.