Senior Living Client Services Leader

BAYADA Home Health Care; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision insurance

Paid holidays, vacation, and sick time

Tuition reimbursement

401(k) with company match

Employee Assistance Program

Job summary

BAYADA Home Health Care is seeking a Client Services Manager for the Allentown Senior Living Office. You will coordinate client services, support field staff, and drive growth while delivering compassionate, reliable home health care to seniors in the community.

Ideal candidates have a Bachelor's degree and healthcare experience, with strong communication, organizational skills, and a proven leadership track.

Qualifications

• Bachelor's degree required.
• Healthcare, medical office, home care, or home health experience preferred.
• Knowledge of Medicare and OASIS is a plus.
• Previous supervisory or leadership experience preferred.
• Strong computer and organizational skills.
• Excellent communication and interpersonal skills.
• Ambition to grow and advance within BAYADA.

Responsibilities

• Coordinate client services and address scheduling needs.
• Manage and grow an assigned caseload.
• Build relationships with clients, families, referral sources, payors, and senior living communities.
• Provide exceptional customer service while ensuring quality home care.
• Partner with Clinical Managers to supervise field employees.
• Build strong, collaborative relationships with office and field teams.
• Monitor admissions, Medicare utilization, and referral outcomes.
• Support the growth and success of the Allentown Senior Living office.

Skills

Leadership

Communication

Organizational skills

Medicare knowledge

Education

Bachelor's degree

Job description

BAYADA Home Health Care is seeking a Client Services Manager for the Allentown Senior Living Office. You will coordinate client services, support field staff, and drive growth while delivering compassionate, reliable home health care to seniors in the community.

Ideal candidates have a Bachelor's degree and healthcare experience, with strong communication, organizational skills, and a proven leadership track.