Client Services Manager, Home Care

BAYADA Home Health Care; Williamsport (Lycoming County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Comprehensive benefits

401k with company match

Job summary

BAYADA Home Health Care in Williamsport, PA is seeking a Client Services Manager to coordinate high-quality home care, manage a caseload, and build relationships with clients, referral sources, payors, and community partners.

You will partner with Clinical Managers to support field employees, monitor operations, and drive growth while upholding BAYADA's standards of compassionate, reliable care. The role offers growth opportunities and weekly pay.

Qualifications

• Bachelor's degree preferred.
• Prior medical office, healthcare, or home care experience preferred.
• Demonstrated supervisory or leadership experience is a plus.
• Excellent communication, interpersonal, and organizational skills are essential.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate client services and address emergent scheduling needs.
• Manage and proactively grow an assigned caseload.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Provide exceptional customer service while ensuring quality home care.
• Partner with Clinical Managers to provide support, supervision and guidance to field employees.
• Develop strong, collaborative relationships with office and field teams.
• Monitor and manage key business and operational metrics.
• Assist in maintaining compliance with company policies and quality standards.
• Support the overall growth and success of the office.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Leadership potential

Education

Bachelor's degree

Tools

EMR systems

Job description

Client Services Manager – Home Care

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Williamsport, PA office.

Are you looking for an opportunity to grow your career in healthcare while making a meaningful impact on clients, families, and field employees? As a Client Services Manager, you'll play a key role in coordinating high-quality home care, managing a caseload, building community relationships, and supporting the growth of the office.

What You'll Do

• Coordinate client services and address emergent scheduling needs.
• Manage and proactively grow an assigned caseload.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Provide exceptional customer service while ensuring quality home care.
• Partner with Clinical Managers to provide support, supervision and guidance to field employees.
• Develop strong, collaborative relationships with office and field teams.
• Monitor and manage key business and operational metrics.
• Assist in maintaining compliance with company policies and quality standards.
• Support the overall growth and success of the office.

What We're Looking For

• Bachelor's degree preferred.
• Prior medical office, healthcare, or home care experience preferred.
• Previous supervisory or leadership experience is a plus.
• Demonstrated success achieving goals and taking on increasing responsibility.
• Strong computer skills, including electronic medical record experience.
• Excellent communication, interpersonal, and organizational skills.
• Ambition to grow and advance within BAYADA.
• Ability to manage multiple priorities in a fast-paced environment.

Why Join BAYADA?

BAYADA offers the opportunity to build your leadership skills, grow your career, and make a meaningful difference in the lives of clients and families.

• BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family‑owned business.
• Award-winning workplace: proud to be recognized as a Best Place to Work by Newsweek, Forbes, and Glassdoor.
• Weekly pay
• AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.
• Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.
• Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more
• Check out our blog: https://www.bayada.com/search?q=Newsweek
• Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program. To learn more about BAYADA Home Health Care benefits, https://www.bayada.com/benefits

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.