Client Services Manager - Growth & Impact in Home Health

bayada; Columbia (MD); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

Career growth opportunities

Job summary

BAYADA Home Health Care in Columbia, MD is seeking a Client Services Manager for our Home Health Office. This role focuses on coordinating client services, proactive scheduling, and growth of caseload while maintaining high-quality, compassionate care for clients and families.

The position emphasizes building strong relationships with clients, referral sources, and colleagues, with emphasis on Medicare-related knowledge, EMR usage, and leadership capabilities.

Qualifications

• Bachelor degree is preferred.
• Prior knowledge of/experience with Medicare, Home Care Homebase, and OASIS a plus.
• Prior supervisory experience a plus.
• Demonstrated record of successfully taking on increased responsibility (goal achievement).
• Ambition to grow and advance beyond current position.
• Strong computer skills required (electronic medical record).
• Excellent communication and interpersonal skills.

Responsibilities

• Provide superior customer service and quality home care.
• Focus on managing coordination of client services and emergent scheduling issues.
• Manage your Client Services Manager caseload while proactively growing it.
• Build lasting relationships with clients, referral sources, payors and community organizations.
• Develop strong, communicative relationships with the team.
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.).
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees.

Skills

Excellent communication

Interpersonal skills

Strong computer skills

Ambition to grow and advance

Education

Bachelor degree preferred

Tools

Homecare Homebase

OASIS knowledge

Job description

BAYADA Home Health Care in Columbia, MD is seeking a Client Services Manager for our Home Health Office. This role focuses on coordinating client services, proactive scheduling, and growth of caseload while maintaining high-quality, compassionate care for clients and families.

The position emphasizes building strong relationships with clients, referral sources, and colleagues, with emphasis on Medicare-related knowledge, EMR usage, and leadership capabilities.