Client Services Manager - Growth & Care Excellence

BAYADA Home Health Care; Columbia (MD); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Award-winning workplace

Comprehensive benefits plan

Growth opportunities

Job summary

BAYADA Home Health Care in Columbia, MD is seeking a Client Services Manager to lead scheduling and client services in our growing home health office. You will coordinate care, build strong relationships with clients, referral sources, payors and community organizations, and monitor performance metrics to drive quality care.

You will work closely with Clinical Managers to supervise field staff, grow your caseload, and advance within a mission-driven organization that values compassion,

Qualifications

• Bachelor degree is preferred.
• Prior knowledge of/experience with Medicare, Home Care Homebase, and OASIS a plus.
• Prior supervisory experience a plus.
• Demonstrated record of successfully taking on increased responsibility (goal achievement).
• Ambition to grow and advance beyond current position.
• Strong computer skills required (electronic medical record).
• Excellent communication and interpersonal skills.

Responsibilities

• Provide superior customer service and quality home care.
• Focus on managing coordination of client services and emergent scheduling issues.
• Manage your Client Services Manager caseload while proactively growing it.
• Build lasting relationships with clients, referral sources, payors and community organizations.
• Develop strong, communicative relationships with the team.
• Maintain effective fiscal management of your caseload by monitoring metrics.
• Partner with Clinical Managers to provide supervision and support to field employees.

Skills

Customer service

Interpersonal communication

Team collaboration

Electronic medical record familiarity

Education

Bachelor's degree

Tools

Homecare Homebase

OASIS knowledge

Job description

BAYADA Home Health Care in Columbia, MD is seeking a Client Services Manager to lead scheduling and client services in our growing home health office. You will coordinate care, build strong relationships with clients, referral sources, payors and community organizations, and monitor performance metrics to drive quality care.

You will work closely with Clinical Managers to supervise field staff, grow your caseload, and advance within a mission-driven organization that values compassion,