Client Services Manager

BAYADA Home Health Care; West Goshen Township (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

BAYADA Home Health Care in West Chester, PA is seeking a Client Services Manager to coordinate high-quality home care, manage a caseload, and build strong relationships with clients and referral sources.

You will work with Clinical Managers to support field employees and monitor operational metrics, contributing to the office's growth and success.

Qualifications

• Bachelor’s degree preferred.
• Experience in medical office/healthcare or home care preferred.
• Previous supervisory or leadership experience is a plus.
• Strong computer skills with EMR experience.
• Excellent communication, interpersonal, and organizational skills.
• Ambition to grow within BAYADA.

Responsibilities

• Coordinate client services and adjust scheduling as needed.
• Manage and grow an assigned caseload.
• Build relationships with clients, referrals, payors, and community organizations.
• Provide exceptional customer service while ensuring quality home care.
• Partner with Clinical Managers to supervise field staff.
• Collaborate with office and field teams.
• Monitor key business and operational metrics.
• Support growth and success of the West Chester office.

Skills

Healthcare admin

Supervisory experience

Customer service

Communication

Organizational skills

Growth mindset

Education

Bachelor's degree preferred

Tools

EMR software

Job description

Client Services Manager – Home Care

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our West Chester, PA office.

Are you looking for an opportunity to grow your career in healthcare while making a meaningful impact on clients, families, and field employees? As a Client Services Manager, you'll play a key role in coordinating high-quality home care, managing a caseload, building community relationships, and supporting the growth of the office.

What You'll Do

• Coordinate client services and address emergent scheduling needs.
• Manage and proactively grow an assigned caseload.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Provide exceptional customer service while ensuring quality home care.
• Partner with Clinical Managers to support and supervise field employees.
• Develop strong, collaborative relationships with office and field teams.
• Monitor key business and operational metrics.
• Support the overall growth and success of the West Chester office.

What We're Looking For

• Bachelor's degree preferred.
• Prior medical office, healthcare, or home care experience preferred.
• Previous supervisory or leadership experience is a plus.
• Demonstrated success achieving goals and taking on increasing responsibility.
• Strong computer skills, including electronic medical record experience.
• Excellent communication, interpersonal, and organizational skills.
• Ambition to grow and advance within BAYADA.

Why Join BAYADA?

BAYADA offers the opportunity to build your leadership skills, grow your career, and make a meaningful difference in the lives of clients and families.

Our comprehensive benefits include:

• Competitive salary
• Medical, dental, prescription, and vision insurance
• Paid holidays, vacation, and sick time
• Tuition reimbursement
• Employer-paid life insurance
• 401(k) with company match
• Employee Assistance Program
• Direct deposit
• Career advancement and professional development opportunities

Join BAYADA and become part of a team committed to providing exceptional home care with compassion, excellence, and reliability.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.