Client Services Manager

bayada home health care; Ardmore (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical, dental, prescription, and vision insurance

Generous paid time off

Tuition reimbursement opportunities

401(k) with company match

Ongoing training and professional development

Job summary

BAYADA Home Health Care is seeking a motivated Client Services Manager for our Wynnewood, PA office. This role is integral in overseeing client services, managing scheduling, and ensuring exceptional customer experiences.

The ideal candidate will focus on relationship building, team collaboration, and operational excellence within a growth-oriented healthcare environment.

BAYADA offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Qualifications

• Bachelor's degree preferred.
• Previous medical office, healthcare, or home care experience preferred.
• Strong desire for professional growth and career advancement.

Responsibilities

• Deliver exceptional customer service and ensure high-quality home care services for clients.
• Manage the coordination of client care and address emergent scheduling needs.
• Foster strong communication and collaboration among office and field staff.

Skills

Customer service

Communication

Organizational

Leadership

Education

Bachelor's degree preferred

Tools

Electronic medical records (EMR)

Job description

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Wynnewood, PA assistive care office.

Are you looking for a rewarding career opportunity with a growing healthcare organization? At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. We are seeking a motivated, service-oriented professional to join our team and play a key role in coordinating care, supporting staff, and ensuring exceptional client experiences.

As a Client Services Manager, you will oversee the coordination of client services, manage scheduling and staffing needs, build strong relationships with clients and referral partners, and contribute to the continued growth and success of the office. This position offers excellent opportunities for professional development and career advancement within a nationally recognized healthcare organization.

Responsibilities:

• Deliver exceptional customer service and ensure high-quality home care services for clients
• Manage the coordination of client care and address emergent scheduling needs
• Maintain and grow your assigned caseload through relationship-building and outstanding service
• Develop and nurture relationships with clients, referral sources, payors, and community organizations
• Foster strong communication and collaboration among office and field staff
• Monitor and manage key operational and financial performance metrics
• Partner with Clinical Managers to provide support, supervision, and guidance to field employees
• Assist in maintaining compliance with company policies and quality standards
• Contribute to office growth initiatives and operational excellence

Qualifications:

• Bachelor's degree preferred
• Previous medical office, healthcare, or home care experience preferred
• Prior supervisory or leadership experience is a plus
• Proven track record of taking on increasing responsibility and achieving goals
• Strong desire for professional growth and career advancement
• Proficiency with computer systems and electronic medical records (EMR)
• Excellent communication, organizational, and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment

BAYADA Offers:

• Competitive salary
• Comprehensive medical, dental, prescription, and vision insurance
• Generous paid time off
• Tuition reimbursement opportunities
• 401(k) with company match
• Ongoing training and professional development
• Career advancement opportunities within a growing organization

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.