Client Services Manager

BAYADA Home Health Care; York (York County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits plan

401k with company match

Paid time off

Job summary

BAYADA Home Health Care seeks a Client Services Manager for our York Home Health Office. The role focuses on coordinating client services, handling emergent scheduling issues, and growing caseload while delivering compassionate, high‑quality home health care.

You will build strong relationships with clients, referral sources, payors, and community organizations, and work closely with Clinical Managers to supervise field staff and monitor performance metrics.

Qualifications

• Bachelor degree preferred.
• Prior medical office or home care experience preferred.
• Prior scheduling experience a plus.
• Demonstrated record of increased responsibility.
• Strong computer skills (EMR) and excellent communication.

Responsibilities

• Provide superior customer service and quality home care.
• Focus on coordinating client services and emergent scheduling issues.
• Manage your caseload while proactively growing it.
• Build lasting relationships with clients, referral sources, payors and community organizations.
• Develop strong, communicative relationships with the team.
• Monitor metrics to maintain effective fiscal management of your caseload.
• Partner with Clinical Managers to supervise field employees.

Skills

Communication skills

Scheduling

Client relations

Team collaboration

Education

Bachelor degree

Job description

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our York Home Health Office.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager:

• Bachelor degree is preferred
• Prior medical office or home care experience preferred
• Prior scheduling experience a plus
• Demonstrated record of successfully taking on increased responsibility
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

BAYADA Offers:

• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
• To learn more about BAYADA Benefits, click here
• Comprehensive salary
• Medical / Dental / Prescription / Vision
• Paid time off
• Tuition reimbursement
• 401k with company match

#JoinBAYADA-RX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.