Client Services Manager, IDD Services

BAYADA Home Health Care; Whitpain Township (PA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Medical, dental, vision coverage

Paid time off and holidays

Tuition reimbursement and scholarships

401(k) with company match

Professional development programs

Career advancement opportunities

Supportive team environment

Job summary

BAYADA Home Health Care in Blue Bell, PA seeks a Client Services Manager for the Habilitation Office. You will coordinate client services, support field staff, and develop partnerships to ensure high-quality care for individuals receiving habilitation and community-based support.

The role emphasizes relationship-building, supervisory responsibilities, and driving office growth within a respected national provider of home health care. Eligible candidates value compassionate, reliable service.

Qualifications

• Bachelor's degree required.
• Experience with the I/DD population preferred.
• Proficiency with computer systems and EMR.
• Demonstrated supervisory or leadership experience is a plus.

Responsibilities

• Deliver exceptional customer service and ensure high-quality client care and support.
• Coordinate client services and manage staffing and scheduling needs.
• Grow an assigned caseload through relationship-building and service excellence.
• Develop partnerships with clients, families, referral sources, payors, and community organizations.
• Foster collaboration with field and office staff.
• Monitor operational and financial performance metrics for office success.
• Support field employees with guidance and supervision with Clinical Managers.
• Support employee engagement, retention, and overall service quality.
• Contribute to office growth initiatives and business development.

Skills

Communication skills

Organizational skills

Interpersonal skills

Education

Bachelor's degree

Job description

Client Services Manager – Habilitation Services

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Blue Bell, PA Habilitation Office.

Are you looking for a rewarding career opportunity where you can make a meaningful impact while growing professionally? At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. For nearly 50 years, BAYADA has remained committed to its mission of helping people have a safe home life with comfort, independence, and dignity. We are seeking a motivated and relationship-driven professional to join our team and help coordinate high-quality services for individuals receiving habilitation and community-based support.

As a Client Services Manager, you will play a key role in managing client services, supporting field staff, building community partnerships, and contributing to the growth and success of the office. This position offers an excellent opportunity for individuals who are passionate about serving others and advancing their careers in healthcare operations and leadership.

Why Join BAYADA?

At BAYADA, our employees are at the heart of everything we do. We offer more than a job. We offer a purpose-driven career with opportunities to learn, grow, and lead. As a nationally recognized home health care organization, BAYADA is known for its strong culture, commitment to employee development, and dedication to delivering exceptional care.

Our team members benefit from:

• A mission-driven organization founded on the values of compassion, excellence, and reliability
• Clear career paths and leadership development opportunities
• Award-winning workplace culture focused on employee engagement and support
• A strong commitment to diversity, inclusion, and belonging
• The opportunity to make a meaningful difference in the lives of individuals and families every day
• The stability and resources of one of the nation’s leading home health care providers

BAYADA has been consistently recognized as a top employer and healthcare organization, earning national accolades for workplace culture, employee experience, and quality care delivery.

Responsibilities:

• Deliver exceptional customer service and ensure high-quality client care and support services
• Coordinate client services and manage emergent staffing and scheduling needs
• Manage and grow an assigned caseload through proactive relationship-building and service excellenceDevelop strong partnerships with clients, families, referral sources, payors, and community organizations
• Foster collaborative and communicative relationships with field and office staff
• Monitor key operational and financial performance metrics to support office success
• Partner with Clinical Managers to provide guidance, supervision, and support to field employees
• Support employee engagement, retention, and overall service quality
• Contribute to office growth initiatives and business development efforts

Qualifications:

• Bachelor's degree required
• Experience working with the Intellectual and Developmental Disabilities (I/DD) population strongly preferred
• Prior healthcare, medical office, home care, or human services experience preferred
• Previous supervisory or leadership experience is a plus
• Demonstrated success in achieving goals and taking on increasing levels of responsibility
• Strong desire for career growth and advancement
• Proficiency with computer systems and electronic medical records (EMR)
• Excellent communication, organizational, and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment

BAYADA Offers:

• Competitive salary and bonus potential
• Comprehensive medical, dental, prescription, and vision coverage
• Paid time off, vacation, sick time, and paid holidays
• Tuition reimbursement and scholarship opportunities
• 401(k) with company match
• Ongoing training, mentorship, and professional development programs
• Career advancement opportunities within a growing national organization
• Supportive team environment focused on employee success and well-being
• Recognition programs that celebrate employee achievements
• The opportunity to work for a respected industry leader making a difference every day

Join BAYADA and become part of a mission-driven organization dedicated to helping individuals live safely and independently while making a meaningful difference in the communities we serve. If you're looking for a career where your work truly matters, where your growth is supported, and where you'll be part of a team that lives its values every day, we'd love to hear from you.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.