Client Services Manager

BAYADA Home Health Care; Allentown (Lehigh County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, prescription, and vis

Paid holidays, vacation, and sick time

Tuition reimbursement

Employer-paid life insurance

401(k) with company match

Employee Assistance Program

Direct deposit

Career advancement and professional de

Job summary

BAYADA Home Health Care is seeking a Client Services Manager for the Allentown Senior Living Office. You will coordinate client services, supervise field staff, and nurture relationships with clients, families, and senior living communities to grow our home health operations.

The role emphasizes leadership, excellent communication, and a commitment to compassionate, reliable care. A Bachelor's degree and healthcare experience are preferred, with opportunities for career advancement.

Qualifications

• Bachelor's degree required.
• Healthcare, medical office, home care, or home health experience preferred.
• Knowledge of Medicare and OASIS is a plus.
• Previous supervisory or leadership experience preferred.

Responsibilities

• Coordinate client services and address emergent scheduling needs.
• Manage and proactively grow an assigned caseload.
• Build lasting relationships with clients, families, referral sources, payors, and senior living communities.
• Provide exceptional customer service while ensuring quality home care.
• Partner with Clinical Managers to support and supervise field employees.
• Build strong, collaborative relationships with office and field teams.
• Monitor admissions, Medicare utilization, and referral outcomes to inform decisions.
• Support the growth and success of the Allentown Senior Living office.

Skills

Communication skills

Organizational skills

Leadership

Growth mindset

Education

Bachelor's degree

Job description

Client Services Manager – Senior Living

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Allentown Senior Living Office.

Are you looking for an opportunity to grow your career in healthcare while building meaningful relationships with clients, families, and senior living communities? As a Client Services Manager, you'll play a key role in coordinating high-quality home care, supporting field staff, and helping grow the success of our office.

At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability.

What You'll Do

• Coordinate client services and address emergent scheduling needs.
• Manage and proactively grow an assigned caseload.
• Build lasting relationships with clients, families, referral sources, payors, and senior living communities.
• Provide exceptional customer service while ensuring quality home care.
• Partner with Clinical Managers to support and supervise field employees.
• Build strong, collaborative relationships with office and field teams.
• Monitor key business and operational metrics, including admissions, Medicare utilization, and referral outcomes.
• Support the overall growth and success of the Allentown Senior Living office.

What We're Looking For

• Bachelor's degree required.
• Prior healthcare, medical office, home care, or home health experience preferred.
• Knowledge of Medicare and OASIS is a plus.
• Previous supervisory or leadership experience preferred.
• Demonstrated success achieving goals and taking on increasing responsibility.
• Strong computer and organizational skills.
• Excellent communication and interpersonal skills.
• Ambition to grow and advance within BAYADA.

Why Join BAYADA?

At BAYADA, you'll have the opportunity to build your leadership skills, grow your career, and make a meaningful impact on clients and families.

BAYADA offers:

• Competitive salary
• Medical, dental, prescription, and vision insurance
• Paid holidays, vacation, and sick time
• Tuition reimbursement
• Employer-paid life insurance
• 401(k) with company match
• Employee Assistance Program
• Direct deposit
• Career advancement and professional development opportunities

Join BAYADA and become part of a team dedicated to delivering exceptional care while helping seniors live safely and independently in their communities.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.