Client Care & Liaison Specialist — Mobility Solutions

National-Seating-; Pomfret Center (CT); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

401k Company Match

Tuition reimbursement and Education Aw

Job summary

National Seating Mobility in the United States seeks a Customer Service Representative to act as liaison between clients, caregivers, and referral sources. You will communicate with branch leadership, rehabilitation technology suppliers, technicians, and office staff.

The role emphasizes the HEARTS values — Honor, Excellence, Accountability, Respect, Teamwork, and Service — and offers Monday–Friday day shifts, 8-hour days, with competitive pay.

Qualifications

• High School Diploma or GED.
• Organizational Skills
• Customer/Client Focus

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Skills

Organizational Skills

Customer/Client Focus

Education

High School Diploma or GED

Job description

National Seating Mobility in the United States seeks a Customer Service Representative to act as liaison between clients, caregivers, and referral sources. You will communicate with branch leadership, rehabilitation technology suppliers, technicians, and office staff.

The role emphasizes the HEARTS values — Honor, Excellence, Accountability, Respect, Teamwork, and Service — and offers Monday–Friday day shifts, 8-hour days, with competitive pay.