Client Service Liaison - Lab & Technical Support

SGS; North Sioux City (SD); On-site; USD 50,000 - 70,000; Full time

Job summary

SGS is seeking a qualified candidate in North Sioux City to act as a liaison between clients and laboratory management. The ideal candidate will resolve client service issues and provide technical support.

The role requires a 4-year degree in a relevant field or equivalent work experience, as well as proficiency in Microsoft Office tools and experience with laboratory settings. Strong communication skills are necessary for successful interaction with clients.

Qualifications

• 4 years degree in Food Science, Microbiology or related field; Equivalent work experience accepted.
• 1+ years of laboratory experience required.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Act as a liaison between clients and laboratory personnel.
• Provide resolution to client service issues.
• Communicate results and follow up on issues.

Skills

Problem prevention and problem-solving skills

Written and verbal communication skills

Proficiency with Microsoft Word

Proficiency with Microsoft Excel

Ability to interact with clients

Education

4-year degree in Food Science or Microbiology

High school Diploma or GED

Tools

LIMS

Client Portal systems

Job description

SGS is seeking a qualified candidate in North Sioux City to act as a liaison between clients and laboratory management. The ideal candidate will resolve client service issues and provide technical support.

The role requires a 4-year degree in a relevant field or equivalent work experience, as well as proficiency in Microsoft Office tools and experience with laboratory settings. Strong communication skills are necessary for successful interaction with clients.