Client Services Lead - Mail & Reprographics

3M HEALTHCARE; Plainsboro Township (NJ); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with matching

Paid Time Off

Job summary

3M HEALTHCARE is seeking an experienced Client Services Supervisor (Mail/Reprographics) to oversee daily mailroom and reprographics within a professional client environment.

The role requires hands-on leadership, with prior mailroom and reprographics experience, and a focus on delivering high service standards, timely production, and strong customer relations in a fast-paced corporate setting.

Qualifications

• Minimum 3+ years of lead or supervisory experience in mailroom and reprographics/copy-print services.
• Hands-on experience supporting mailroom operations and reprographics services required.
• Experience with shipping/receiving and production printing equipment.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High School Diploma or equivalent; Bachelor’s Degree preferred.

Responsibilities

• Oversee daily mailroom operations including incoming/outgoing mail, package handling, shipping/receiving, courier coordination, and accountable mail.
• Manage reprographics and print production services including high-volume copy, print, scanning, binding, finishing, and document support.
• Ensure all client requests, production deadlines, KPIs, and service expectations are met on time.
• Monitor and maintain mailroom and reprographics equipment, supplies, and vendor support.
• Track operational metrics and identify opportunities for process improvement.
• Serve as primary point of contact for client requests and daily operational support.

Skills

Supervisory experience

Mailroom operations

Reprographics

Customer service

Communication skills

Organizational skills

Multitasking

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Printing equipment

Scanning/binding equipment

Job description

3M HEALTHCARE is seeking an experienced Client Services Supervisor (Mail/Reprographics) to oversee daily mailroom and reprographics within a professional client environment.

The role requires hands-on leadership, with prior mailroom and reprographics experience, and a focus on delivering high service standards, timely production, and strong customer relations in a fast-paced corporate setting.