Client Service Supervisor (Mail/Reprographics)

3M HEALTHCARE; Plainsboro Township (NJ); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with matching

Paid Time Off

Job summary

3M HEALTHCARE is seeking an experienced Client Services Supervisor (Mail/Reprographics) to oversee daily mailroom and reprographics within a professional client environment.

The role requires hands-on leadership, with prior mailroom and reprographics experience, and a focus on delivering high service standards, timely production, and strong customer relations in a fast-paced corporate setting.

Qualifications

• Minimum 3+ years of lead or supervisory experience in mailroom and reprographics/copy-print services.
• Hands-on experience supporting mailroom operations and reprographics services required.
• Experience with shipping/receiving and production printing equipment.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High School Diploma or equivalent; Bachelor’s Degree preferred.

Responsibilities

• Oversee daily mailroom operations including incoming/outgoing mail, package handling, shipping/receiving, courier coordination, and accountable mail.
• Manage reprographics and print production services including high-volume copy, print, scanning, binding, finishing, and document support.
• Ensure all client requests, production deadlines, KPIs, and service expectations are met on time.
• Monitor and maintain mailroom and reprographics equipment, supplies, and vendor support.
• Track operational metrics and identify opportunities for process improvement.
• Serve as primary point of contact for client requests and daily operational support.

Skills

Supervisory experience

Mailroom operations

Reprographics

Customer service

Communication skills

Organizational skills

Multitasking

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Printing equipment

Scanning/binding equipment

Job description

SPS | On-Site Leadership Opportunity

SPS is seeking an experienced Client Services Supervisor (Mail/Reprographics) to oversee daily mailroom and reprographics operations within a professional client environment. This role is ideal for a hands‑on operational leader with experience managing mail services, shipping/receiving, copy and print production, and customer service teams in a fast‑paced corporate setting.

We are specifically seeking candidates with prior mailroom and reprographics experience. Experience in both areas is required.

What You’ll Do

Operational Management

• Oversee daily mailroom operations including incoming/outgoing mail, package handling, shipping/receiving, courier coordination, and accountable mail.
• Manage reprographics and print production services including high-volume copy, print, scanning, binding, finishing, and document support.
• Ensure all client requests, production deadlines, KPIs, and service expectations are completed accurately and on time.
• Monitor and maintain mailroom and reprographics equipment, supplies, and vendor support.
• Track operational metrics, workflow, and service performance while identifying opportunities for process improvement.

Client Relationship Management

• Serve as a primary point of contact for client requests and daily operational support.
• Deliver exceptional customer service while maintaining a professional and solutions‑oriented environment.
• Build strong relationships with client leadership and end users through responsive communication and operational excellence.

Leadership & Team Oversight

• Supervise and support onsite mailroom and reprographics staff, including scheduling, training, and daily workflow coordination.
• Coach and develop team members while promoting accountability, collaboration, and high service standards.
• Maintain compliance with SPS policies, safety procedures, confidentiality standards, and client requirements.

Qualifications

• Minimum 3+ years of lead, supervisory, or management experience in mailroom and reprographics/copy‑print services required.
• Prior hands‑on experience supporting mailroom operations and reprographics services required.
• Experience with shipping/receiving, production printing, scanning, binding, and finishing equipment.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities in a fast‑paced professional environment.
• High School Diploma or equivalent required; Bachelor’s Degree preferred.

Physical Requirements

This position may require moving throughout the worksite for extended periods of time and occasionally transporting office materials or packages with or without reasonable accommodation. Employees may operate office and production equipment and perform tasks requiring attention to detail. SPS is committed to providing reasonable accommodations to qualified individuals with disabilities.

Compensation

Expected compensation is an estimate; the final offer will depend on skills, experience, and other job‑related factors. Pay Range: $50,000 — $55,000 USD.

WHAT WE OFFER

• Career Growth: An opportunity to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.