Client Services Lead - Direct Marketing Campaigns

Datalab-US; Germantown (MD); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health, Dental, and Vision Plans

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Paid Time Off

Company Holidays

Job summary

DataLab USA seeks an Associate Director to implement, lead and grow client engagement with top strategic accounts, collaborating with Strategy, Technology and Analytics to identify, drive, and deliver client solutions. You will establish strong client partnerships and ensure successful delivery of outcomes.

You will also lead executive-level discussions, oversee program strategy, and mentor teams to drive growth and career development while ensuring profitability and accurate forecasting.

Qualifications

• Experience in database marketing and direct response testing.
• 8+ years in client services/account management.
• 8+ years direct marketing experience.
• Strong analytical mindset with comfort in data and metrics.
• Excellent written and verbal communication.
• Ability to analyze problems and propose solutions.
• Bachelor's degree required; technology/math background a plus.
• Experience leading and coordinating teams through full solution lifecycle.
• Experience with test planning and use cases.

Responsibilities

• Executive level engagement of our key stakeholders in constant dialog around how to improve their marketing results.
• Leading strategic client meetings and quarterly business reviews.
• Interpret and lead client discussions on results and results trending.
• Drive business by ensuring key program goals are met.
• Take responsibility for strategy, accurate, and timely program execution.
• Establish and maintain account profitability, manage internal financial data and forecast as required.
• Understand, lead and/or manage account development and growth opportunities.
• Lead and mentor a team for successful career growth.

Skills

Executive engagement

Client services

Direct marketing

Analytical mindset

Communication skills

Problem solving

Team leadership

Test planning

Education

Bachelor's degree

Job description

DataLab USA seeks an Associate Director to implement, lead and grow client engagement with top strategic accounts, collaborating with Strategy, Technology and Analytics to identify, drive, and deliver client solutions. You will establish strong client partnerships and ensure successful delivery of outcomes.

You will also lead executive-level discussions, oversee program strategy, and mentor teams to drive growth and career development while ensuring profitability and accurate forecasting.