Associate Director - Client Services - Direct Marketing Campaigns

Datalabusa; Germantown (MD); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health, Dental, and Vision Plans

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Paid Time Off

Company Holidays

Job summary

DataLab USA is seeking an Associate Director to lead and expand client engagement across top strategic accounts. You will collaborate with Strategy, Technology and Analytics teams to drive solutions and ensure successful delivery.

You will supervise program execution, analyze results and trends, manage profitability, and identify growth opportunities while mentoring a team for career advancement.

Qualifications

• Bachelor's degree required in a related field.
• 8+ years in client services or account management.
• Experience in direct marketing and data-driven campaigns.
• Analytical with comfort in metrics and trends.
• Strong written and verbal communication skills.
• Experience leading cross-functional teams through full life cycles.
• Ability to plan tests and interpret results.
• Proven ability to drive growth opportunities and profitability.

Responsibilities

• Executive level engagement with key stakeholders and ongoing dialogue on marketing results.
• Lead strategic client meetings and quarterly business reviews.
• Interpret results and guide discussions on trends and performance.
• Drive business by ensuring program goals are met.
• Own strategy development and timely program execution.
• Maintain account profitability and forecast financials.
• Identify growth opportunities and oversee development.
• Mentor a team to support career growth.

Skills

Client services

Account management

Direct marketing

Data analysis

Communication

Test planning

Team leadership

Problem solving

Education

Bachelor's degree

Job description

The Associate Director will implement, lead and grow client engagement activities with our top strategic accounts. Work closely with and indirectly oversee team members from shared services (e.g., Strategy, Technology, Analytics, etc.) who will help identify, drive, and implement solutions for our client(s). Establish and maintain a strong partnership with the client by ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and providing overall efficient account management.

Primary Responsibilities:

• Executive level engagement of our key stakeholders in constant dialog around how to improve their marketing results
• Leading strategic client meetings and quarterly business reviews
• Interpret and lead client discussions on results and results trending
• Drive business by ensuring key program goals are met
• Take responsibility for strategy, accurate, and timely program execution
• Establish and maintain account profitability, manage internal financial data and forecast as required
• Understand, lead and/or manage account development and growth opportunities
• Lead and mentor a team for successful career growth.

Job Requirements:

• Direct experience or strong ancillary knowledge of database marketing, including key understandings of all aspects of direct response marketing and testing
• 8+ years of client services/account management
• 8+ years direct marketing experience
• Analytically minded, specifically comfortable with data, response metrics and trends
• Excellent written and verbal communication skills
• Ability to analyze problems and produce a viable solution
• Bachelor's degree required. Technology and math backgrounds a plus
• Experience with test planning and use cases
• Ability to lead and coordinate people and activities throughout a full solution lifecycle

We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include:

• Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.
• Employee Assistance Program (EAP): Resources and support for personal and professional challenges.
• 401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.
• Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance.
• Company Holidays: Nine paid company holidays throughout the year.

Hybrid policy: eligibility after 6 months 1day WFH, after 12 months 2 days WFH

DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

All offers of employment are contingent on passing a background check and drug test.

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